Customer Service Administrator

Ppg Industries; Xico; Híbrido; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global protective coatings company seeks an Agreements Coordinator in Tultitlan, Mexico, responsible for generating reports, managing customer service, and ensuring process improvements. The ideal candidate holds a Bachelor's degree, has 1-2 years of experience, speaks fluent English, and possesses advanced Excel skills. The position offers hybrid work with travel requirements within Mexico. Competitive benefits, including a pension plan and insurance, will be discussed during the interview.

Servicios

Pension plan

Medical insurance

Life insurance

Formación

• 1 or 2 years of experience in customer service or related responsibilities.
• Advanced level of English to communicate fluently.
• Intermediate level of Microsoft Excel, capable of maintaining complex spreadsheets.
• Availability to travel within the state of Mexico.

Responsabilidades

• Review and manage purchase orders for correct process monitoring.
• Manage national supply clients and international clients.
• Prepare monthly sales reports and KPIs on customer service.
• Handle order invoicing and after-sales customer service.
• Create and monitor new agreements for clients.
• Negotiate sales agreements and process order delivery.
• Communicate with customer service, finances, and directors.

Conocimientos

Negotiation

Customer service

Critical thinking

Conflict resolution

Communication

Educación

Bachelor's degree in Administration or related

Herramientas

Microsoft Excel

Oracle

Descripción del empleo

PPG Industries : State of Mexico :

The agreements coordinator will be in charge of generating reports, sales analysis, monitoring commercial agreements and process improvements.

You will report directly to the customer service chief.

This position is based in Tultitlan, Estate of Mexico.

Key Responsibilities

• Review and manage purchase orders to ensure correct monitoring of the end-to-end process
• Management of national supply clients such as PepsiCo, Cimesa, Besco and Samsung Korea as an international direct client.
• Monthly sales reports, KPIs on customer service offer and proposals for improvement to business development.
• Order invoicing and after-sales customer service.
• Responsible for the creation and monitoring of new agreements for our clients.
• Negotiation of the sale agreements, processing order delivery with logistics and distribution
• Communication with different areas (customer service, finances, territory leaders, territory managers, directors)

Qualifications

• Bachelor's degree in Administration or related
• 1 or 2 years of experience in customer service or responsibilities mention above
• Advanced level of English to communicate fluently.
• Intermediate level of Microsoft excel (can maintain complex spreadsheets)
• Desirable experienced in Oracle
• Skills: negotiation, customer service, critical thinking, conflict resolution and communication
• Availability to travel within the state of Mexico

Benefits like pension plan, medical and life insurance, salary will be reviewed in the interview meeting.

This job is hybrid based in Tultitlan, State of Mexico.

About us

PPG: WE PROTECT AND BEAUTIFY THE WORLD

The PPG Way

Every single day at PPG:

We partner with customers to create mutual value.

We are "One PPG" to the world.

We trust our people every day, in every way.

We make it happen.

We run it like we own it.

We do better today than yesterday - everyday.

Benefits will be discussed with you by your recruiter during the hiring process.