Customer Care Team Lead for Key Accounts

FedEx; Cuautitlán; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading logistics company in Cuautitlán seeks a Customer Support Manager to oversee representative activities, including coaching and monitoring. Candidates must have planning, judgement, and leadership skills, along with proficiency in English and relevant certifications. Previous management experience in a service environment is preferred. The position is integral to generating performance analysis for major accounts valued at millions. FedEx is known for its diverse workplace and recognition as a great place to work.

Servicios

Recognition as a great workplace

2020 Fortune’s World Most Admired Companies

Professional development programs

Formación

• Proficiency in English required.
• 2-5 years business experience including 2 years in customer service.
• Previous management or supervisory experience preferred.

Responsabilidades

• Management responsibility for a team of representatives.
• Oversee coaching and monitoring with support of QA team.
• Generate performance analysis for top accounts.

Conocimientos

Planning & Organizing Skills

Judgement & Decision Making Skills

Leadership Skills

Project Management Skills

Written Communication Skills

Verbal Communication Skills

Educación

Two years University / College or equivalent

MAESTRO certification

Descripción del empleo

A leading logistics company in Cuautitlán seeks a Customer Support Manager to oversee representative activities, including coaching and monitoring. Candidates must have planning, judgement, and leadership skills, along with proficiency in English and relevant certifications. Previous management experience in a service environment is preferred. The position is integral to generating performance analysis for major accounts valued at millions. FedEx is known for its diverse workplace and recognition as a great place to work.