Customer Care Specialist II: Order & CX Liaison

Acuity Brands; Guadalupe; Presencial; MXN 540,000 - 722,000; Jornada completa

Descripción de la vacante

A leading industrial technology company is seeking a support specialist in Guadalupe, Mexico. The role involves managing customer order entries, ensuring customer satisfaction through excellent communication and problem-solving. Candidates should possess an Associate's Degree or equivalent experience, with a focus on the commercial lighting industry preferred. Proficiency in Microsoft Office and the ability to work collaboratively is essential. This position offers a chance to impact customer relationships positively.

Formación

• Proven communication and organizational skills essential for customer interactions.
• Experience with Microsoft Office tools is necessary for daily tasks.
• Analytical skills required for identifying and resolving issues effectively.

Responsabilidades

• Manage order entry and simple order management.
• Communicate with customers and internal teams to ensure order accuracy.
• Act as a liaison to navigate customer inquiries efficiently.

Conocimientos

Excellent communication and organizational skills

Proficiency with Microsoft Office tools

Analytical and problem-solving skills

Ability to work independently and collaboratively

Customer focus and assertiveness

Educación

Associate’s Degree or Technical Degree

Bachelor's Degree (preferred)

Descripción del empleo

A leading industrial technology company is seeking a support specialist in Guadalupe, Mexico. The role involves managing customer order entries, ensuring customer satisfaction through excellent communication and problem-solving. Candidates should possess an Associate's Degree or equivalent experience, with a focus on the commercial lighting industry preferred. Proficiency in Microsoft Office and the ability to work collaboratively is essential. This position offers a chance to impact customer relationships positively.