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A global engineering company in Reynosa is looking for a strategic Manager to lead the NAM Customer Care team. This role involves leading a team to ensure effective order fulfillment, improving customer experience, and collaborating with cross-functional teams. The ideal candidate will have significant management and customer service experience, and a background in the manufacturing industry. Competitive benefits and a commitment to support employee growth are offered.
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Segment: Danfoss Power Solutions Segment
Job Function: Sales
Work Location Type: On-site
Danfoss Mexico is seeking a strategic and customer-oriented Manager to lead the NAM Customer Care team. You will be responsible for leading a team of customer service representatives that input and manage customer orders for all DPS. You will work with the Americas Director to develop, communicate, and implement strategies for the NAM Customer Care and sales community. The leader will work with cross-functional teams to ensure standard Order Management processes and practices are followed and address non-conformance. The Manager will be expected to work closely with sales leaders, supply chain leaders, and various team leaders in the NAM region to ensure order fulfillment processes are aligned, effective, and meet the needs of customers and DPS. In this role, you will provide and facilitate communications/interactions among your direct team members, between various functional teams, and customers. Resolve differences and/or conflict situations effectively using Danfoss leadership philosophies; help to remove barriers. We are looking for a strong leader to come up with ways to continuously improve customer experience, guide and develop the team, and create a positive and productive team environment. The Manager will be a key member of the Americas Customer Care Leadership team, reporting directly to the Director, Customer Care – Americas Region.
Strategic Implementation & Process Management:
Customer Focus & Relationship Management:
Supply Chain Coordination & Performance Analysis:
Required (basic) qualifications:
Preferred qualifications:
If this role excites you, we’d love to hear from you! Apply now to start the conversation and learn more about where your career can go with us.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.
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Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.
Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.
Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 39.000people, serving customers in more than 100 countries through a global footprint of 95 factories.