Costumer Service Representative Home Office Fg

Buscojobs México; Nuevo León; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

Una empresa de tecnología en Monterrey busca un Ingeniero de Soporte Técnico para resolver problemas de software y hardware. Se requiere experiencia previa, habilidades comunicativas, y titulación en Tecnología de la Información. Ofrecen un salario base de hasta $23,500 MXN y beneficios como seguros y bonos.

Servicios

Gastos médicos mayores

Bono de vacaciones

Bono de Navidad

Seguro de vida

Premios por asistencia diaria

Formación

• Experiencia previa como Ingeniero de Soporte Técnico o similar.
• Capacidad para diagnosticar y solucionar problemas técnicos básicos.
• Excelente interacción y seguimiento con los clientes.

Responsabilidades

• Investigar y encontrar soluciones a problemas de software y hardware.
• Diagnosticar y solucionar problemas técnicos.
• Registrar todos los problemas adecuadamente.

Conocimientos

Resolución de problemas

Comunicación efectiva

Diagnóstico técnico

Educación

Licenciatura en Tecnología de la Información

Certificación en Microsoft, Linux o Cisco

Herramientas

Windows

Linux

Mac OS

Descripción del empleo

Descripción Del Trabajo

Vacante para la empresa HRO en Monterrey, Nuevo León. To be qualified for this role, you should hold a degree in a relevant field, like Computer Science, IT or Software Engineering. Microsoft, Cisco, Linux or similar certification is a plus. If you’re naturally a helper, enjoy assisting people with computer issues and are able to explain technical details simply, we’d like to meet you. Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.

Responsabilidades

• Research and identify solutions to software and hardware issues
• Diagnose and troubleshoot technical issues, including account setup and network configuration
• Ask customers targeted questions to quickly understand the root of the problem
• Track computer system issues through to resolution, within agreed time limits
• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
• Provide prompt and accurate feedback to customers
• Refer to internal database or external resources to provide accurate tech solutions
• Ensure all issues are properly logged
• Prioritize and manage several open issues at one time
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting
• Prepare accurate and timely reports
• Document technical knowledge in the form of notes and manuals
• Maintain jovial relationships with clients

Requisitos y habilidades

• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• Hands-on experience with Windows/Linux/Mac OS environments
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and troubleshoot basic technical issues
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal
• BS degree in Information Technology, Computer Science or relevant field
• Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus

We offer

• Base Salary up to $23,500 MXN
• Major Medical Expenses
• Food Stamps
• Vacaciones Bonus
• Christmas Bonus
• Food Aid
• Daily attendance award
• Life insurance
• Funeral expensas insurance

Ubicación y Otros Detalles

Monterrey, Nuevo León