Contact Center Training Specialist

Datamark, Inc.; Ciudad Juárez; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading contact center solutions provider in Ciudad Juárez is seeking an enthusiastic Trainer to develop and oversee training programs for contact center representatives. The ideal candidate should have a strong understanding of call center operations, excellent communication skills, and at least three years of related experience. The role offers competitive benefits including legal entitlements and paid training sessions.

Servicios

Legal benefits

Cafeteria

Weekly pay

Paid training

Formación

• 3+ years in customer support or related field.
• Strong understanding of contact center operations.
• Ability to motivate and engage trainees.

Responsabilidades

• Develop and implement training programs.
• Conduct training sessions and workshops.
• Evaluate training effectiveness and make adjustments.

Conocimientos

Customer support experience

Communication skills

Training techniques adaptation

Organizational skills

Educación

High School diploma or equivalent

Bachelor’s degree in Business or related field

Herramientas

Microsoft Office

Training software

Learning management systems

Descripción del empleo

A leading contact center solutions provider in Ciudad Juárez is seeking an enthusiastic Trainer to develop and oversee training programs for contact center representatives. The ideal candidate should have a strong understanding of call center operations, excellent communication skills, and at least three years of related experience. The role offers competitive benefits including legal entitlements and paid training sessions.