Compliance Investigator IC2 - 962 (Remote Mexico)

Braintrust; A distancia; MXN 900,000 - 1,261,000; Jornada completa

Descripción de la vacante

A global e-commerce company is seeking a Seller Verification Specialist to support their KYC/B processes and seller onboarding. This full-time remote position requires strong communication skills, a commitment to compliance, and at least 2 years of experience in fraud investigation or risk management. The role involves understanding policies, conducting investigations, and maintaining service levels within the seller verification team. Flexible scheduling options are available, making it a perfect choice for those looking for work-life balance.

Formación

• 2+ years of experience in KYC/B, fraud investigation, or other e-commerce risk management experience.
• Experience conducting sophisticated investigations and analysis (CDD/EDD).
• Willing to work either a Sunday-Thursday or Tuesday-Saturday schedule.

Responsabilidades

• Understand and enforce Etsy’s policies regarding seller identity verification.
• Stay up-to-date with training on Etsy’s evolving policies and risk environment.
• Utilize internal and vendor tools to review and validate seller information.

Conocimientos

Fluent in English

Excellent written and verbal communication skills

Ability to work well both independently and within a team structure

Comfortable providing and receiving feedback

Educación

Bachelor’s degree preferred

Descripción del empleo

Job Description

Seller Verification Specialist

Etsy is the global marketplace for creative goods. We build, power, and evolve the tools and technologies that connect entrepreneurs with buyers around the world. As an Etsy employee, you’ll tackle problems alongside hard-working coworkers committed to Keeping Commerce Human. We're large enough that you'll focus on meaningful, sophisticated challenges, but small enough that you can make an exciting impact.

The Seller Verification team conducts seller onboarding (KYC/B), bank account verification, and enhanced due diligence processes to help Etsy meet its compliance obligations and promote better outcomes for buyers. The team, which sits within Etsy’s Regulatory Operations organization, conducts in-depth investigations, handles time-sensitive communications and collaborates with key partners including Legal, Compliance, Payments and support teams to help keep Etsy a safe and trusted place to shop and sell.

This is a full-time remote position, reporting to the Seller Verification Manager. We offer flexible workplace policies that can accommodate work from home candidates.

About The Role

The Seller Verification Specialist is accountable and responsible for consistently meeting their individual productivity and quality targets with respect to the seller verification-related workflows that they execute, including KYC/KYB, bank account verification, and enhanced due diligence reviews. In support of that, the Seller Verification Specialist will:

• Understand and enforce Etsy’s policies regarding seller identity verification, acting as an expert point of contact for complex verification issues.
• Stay up-to-date with training, maintaining in-depth knowledge of Etsy’s evolving policies, product offerings, and shifting risk environment.
• Utilize Etsy’s internal tools as well as vendor tools to review and validate information provided by sellers, escalating concerns or questions to the Seller Verification Manager, as appropriate.
• Communicate efficiently and accurately with sellers about enforcement actions.
• Uphold Seller Verification service levels and performance metrics.

Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law.

About You

• Fluent in English
• Bachelor’s degree preferred
• 2+ years of experience in KYC/B, fraud investigation, or other e-commerce risk management experience
• Experience conducting sophisticated investigations and analysis (CDD/EDD)
• Ability to work well both independently and within a team structure
• Excellent written and verbal communication skills
• Comfortable providing and receiving feedback as a regular practice
• Willing to work either a Sunday-Thursday or Tuesday-Saturday schedule (one weekend shift per week)
• A positive, roll‑up‑your‑sleeves‑and‑help attitude
• A trust in and commitment to Etsy’s vision, mission and values