Club Manager

Station 24 Fitness; Región Centro; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading fitness center in Mexico is seeking a Customer Service Representative to provide exceptional support to customers via phone, email, and chat. The ideal candidate will have at least 1 year of customer service experience, excellent communication skills, and the ability to multi-task effectively. Responsibilities include resolving customer inquiries, providing product information, and collaborating with internal teams. This is an onsite position with opportunities for career development.

Formación

• At least 1 year of relevant work experience in customer service.
• Excellent verbal, written, and interpersonal skills.
• Ability to multi-task, organize, and prioritize work.

Responsabilidades

• Communicate with customers via phone, email, and chat.
• Provide knowledgeable answers to product questions.
• Work with internal departments to meet customer needs.

Conocimientos

Excellent verbal communication

Customer service experience

Problem-solving skills

Multi-tasking ability

Basic Portuguese

Educación

Bachelor's degree

High school diploma

Herramientas

SAP

Excel

Outlook

Descripción del empleo

Customer Service Representative

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

Qualifications

• At least 1 year of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work

· CSR Jr representatives are the front-line support within organizations that sell products and services to consumers and businesses. In consumer sales focused companies, customer service reps provide phone-based support to customers to help resolve product issues, answer account and billing questions, and in some cases, make new sales. In services-focused companies whose sales are business-to-business in nature, a CSR will usually solve specific product quality or integration issues. In such cases, a rep will work closely with an account manager or sales representative. Professional demeanor, initiative to work independently, but also ability to accept and follow instructions. Ability to read and write documents in Portuguese is a must and work closely with internal teams to identify system requirements.

Years of experience needed 2–4

Technical Skills:

• Development and support for accounts
• Forecast, update, and follow up with different departments.
• Specialized Supply Chain data management activities
• Manage of SAP/S4-EXCEL-OUTLOOK
• Excellent problem-solving skills
• High level of attention to detail
• Basic Portuguese.

Certifications Needed:

• Bachelor's degree in business, finances, economics, or related field.

Job Title: Customer Service Representative

Job Location: GDL

Job Type: Onsite - Work from office

Role: Customer Service Representative

Location: GDL, TATA2

Mode: Onsite (Walk-in Interview)

• Excellent English and Spanish communication skills
• Proven Customer Support experience or experience as Client Service Representative
• Ability to appreciate the customers perspective showing empathy
• Active listening to fully engage the customer with their concerns
• Ability to multi-task
• Computer and online navigating capability to multi-task during customer interactions with multiple systems and resources
• Understand policies and procedures and communicate them professionally to the customer
• Acknowledging and resolving customer complaints/concerns
• Listen to customers’ concerns, maintain a positive attitude and calmly respond to customers’ complaints, issues and questions
• Resolve customers’ concerns and answer customers’ questions to your best ability
• Able to manage stressful situations in customer Service

Requirements:

• Minimum High school Diploma
• Minimum 1 year of Customer Service Experience
• Advanced English Proficiency
• Full time schedule availability

We are looking for Customer Service Representatives onsite in Queretaro and other locations with similar requirements. Role variations include responsibilities and qualifications as listed above, and may include variations in location and language requirements per posting.

Senior Customer Service Associate:

Our client is seeking an experienced Senior Customer Service Associate to support customer operations and serve as a key liaison between customers and internal Applications Engineering teams. This role is critical to ensuring high-quality service delivery, efficient case management, and consistent customer satisfaction.

Position Summary

The Senior Customer Service Associate will manage customer interactions across phone, chat, and email channels, while coordinating internal resources, tracking escalations, and ensuring timely resolution of all inquiries. The role also involves reporting, documentation, and identifying opportunities to improve customer support processes.

Key Responsibilities

• Manage customer interactions via phone, chat, and email with a professional and customer-centric approach
• Triage incoming requests and support tickets, prioritizing and allocating resources efficiently
• Track escalated cases and ensure timely resolution with clear and consistent customer communication
• Coordinate scheduling and support activities with Applications Engineers, including appointments and on-site support when required
• Conduct follow-ups to confirm resolution and customer satisfaction
• Prepare basic reports on recurring issues, trends, and service metrics
• Create, update, and maintain internal documentation such as SOPs, FAQs, and troubleshooting guides
• Identify opportunities for process improvement and collaborate with management to enhance efficiency and service quality
• Work cross-functionally with engineering and sales teams to deliver a seamless customer experience

Qualifications & Experience

• 7–10 years of experience in customer service or customer support roles, preferably within a technical or renewable energy environment
• Proven experience handling high-volume phone, chat, and email communications
• Strong organizational and multitasking capabilities
• Excellent written and verbal communication skills with a strong emphasis on professionalism and empathy
• Experience using ticketing systems (e.g., Zoho Desk or similar), CRM platforms, and basic reporting tools
• Demonstrated ability to document processes clearly and accurately
• Strong problem-solving skills and the ability to remain calm when managing escalations

Education

• High school diploma or equivalent required
• Bachelor’s degree in a related field preferred

Customer Service Representative (TCS)

Come to one of the biggest IT Services companies in the world! Here you can transform your career!

Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to our success in a collaborative environment.

Role: Customer Service Representative

Location: GDL, TATA2

Mode: Onsite (Walk-in Interview)

• Excellent English and Spanish communication skills
• Proven Customer Support experience or experience as Client Service Representative
• Ability to appreciate the customers perspective showing empathy.
• Active listening to fully engage the customer with their concerns.
• Ability to multi-task
• Computer and online navigating capability to multi-task during customer interactions with multiple systems and resources
• Understand policies and procedures and communicate them professionally to the customer.
• Acknowledging and resolving customer complaints/concerns
• Listen to customers’ concerns, maintain a positive attitude and calmly respond to customers’ complaints, issues and questions
• Resolve customers’ concerns and answer customers’ questions to your best ability
• Able to manage stressful situations in customer Service

Requirements:

• Minimum High school Diploma
• Minimum 1 year of Customer Service Experience
• Advanced English Proficiency
• Full time schedule availability

Why join TCS? We are looking for Customer Service Representative, onsite in Queretaro who wants to learn and transform their career.

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

Qualifications

• At least 1 - 3 years' of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

Qualifications

• At least 1 years' of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work