Cloud Operations Lead

L'Oreal; Xico; Presencial; MXN 1,618,000 - 1,979,000; Jornada completa

Descripción de la vacante

A global cosmetic company based in Veracruz is seeking a Cloud Operations Lead. This role requires over 10 years of hands-on experience in operations and DevOps, particularly with AWS and Azure. You will oversee service delivery excellence, manage day-to-day IT operations, and mentor team members. The ideal candidate must possess strong leadership, technical expertise, and exceptional communication skills. Bilingual candidates in Spanish/Portuguese are encouraged to apply.

Formación

• 10+ years of hands-on operations or DevOps experience.
• 3+ years AWS or Azure implementation experience.
• Outstanding customer service and communication skills.

Responsabilidades

• Lead the Americas Operation's team implementing IT service delivery standards.
• Manage day-to-day operations of L'Oreal's Managed Service Providers.
• Oversee a team of Server Engineers ensuring operational tasks are completed.

Conocimientos

Operational excellence

Technical expertise

Multitasking

Customer service skills

Leadership

Communication skills

Educación

Bachelor's degree in Computer Science or related field

Professional certification (i.e. PMP, ITIL)

Herramientas

AWS

Azure

Server Management

Descripción del empleo

Summary

The cloud operations lead will report directly to the AVP, IT Operations (Americas) of L'Oréal. Your peers will be the functional direct reports to the AVP, IT Operations Americas.

Essential Duties and Job Responsibilities

• As a key leader for the L'Oréal Americas Operation's team, the position will require operational excellence, technical expertise and practical implementation experience to continually advance the Company's IT Operational Service Delivery
• Responsible for the day to day management of L'Oreal MSP's, Incident, Problem Management and High Severity Incidents
• Provide leadership, knowledge and guidance to the Application Operations team members in regard to the Change Management, Release Management, and Knowledge Management administration ensuring the highest levels of Operational Excellence is delivered across L'Oreal Americas zone
• Build and develop relationships within L'Oreal, ensuring Managed Service Providers and Zone Operation Leaders are aligned with the L'Oreal Americas Zone Operations
• Build and develop a team by mentoring, coaching, and educating the Operations Application Systems team members on the current L'Oreal Americas Operational Procedures, ensuring that highest service levels of service are consistently provided in compliance with L'Oréal IT standards and methodologies
• Serve as the "right-hand" technical hands-on resource to the AVP IT Operations for the Americas while providing leadership to the broader teams
• Strategically shape the technical roadmap definition for efficient cloud operations, establish software development and process best practices for MSP's and the public cloud
• Oversee a team of Server Engineers within the overall Americas Infrastructure group, and ensuring Operational tasks are being completed according to SLA's and / or schedule
• Provide technical insight and direction to the Operations Application Systems team; collaborate with leads across L'Oreal IT to lead the operational aspects of project delivery
• Provide in-depth technical and hands-on leadership in the design & development and efficient operation of comprehensive, business oriented data management solutions
• Continually expand the knowledge of the team by mentoring and hosting skills development initiatives within the Operations Application Systems team
• Responsible for ensuring system administration tasks including upgrades, security patches, backups / restores, space allocation, etc. on Development, Test, Staging, and Production environments are planned and executed in line with the L'Oreal Change Management Process
• Responsible for ensuring SLA's and KPI's are being measured, reported and achieved

Dimensions

• Provide leadership in the areas of customer support and interaction, adherence to policies and processes, coordination with other IT development and support groups
• Expert at multitasking with a broad knowledge across infrastructure (i.e. Servers, Storage, Network, Cloud Solutions (Azure and AWS), etc.)
• Able to articulate technical issues in terms of business risk and opportunities
• Acquire solid understanding of the culture of L'Oréal Americas and the client service demands
• Ability to mentor members of the team in both technical, process and career perspective
• Possess above average oral / written / phone / and presentation skills
• Engage vendors or other 3rd party support as needed, monitor and achieve technical issues resolution
• Willingness to learn, be a team player and a strong cross functional partner
• Willingness to operate in a VUCA (volatile, uncertain, complex and ambiguous) environment.

Education & Experience Requirements

• Must possess hands-on operations / DevOps background with minimum of 10+ years' experience
• Minimum 3 years AWS or Azure implementation experience
• 5 years or more in a global environment
• Outstanding customer service and interaction skills, as well as excellent verbal and written communications skills
• Ability to work independently within a demanding client centric environment
• Demonstrated ability to be a leader with a high level of initiative
• Ability to interface with various levels of management
• Bachelor's degree in Computer Science or related field
• Profession certification (i.e. PMP, ITIL) strongly preferred
• Ability to speak Spanish / Portuguese is a plus
• Vous pouvez postuler à trois offres maximum sur une période de 30 jours consécutifs.