Client Success Manager

Ilnia Soluciones; Coahuila; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A customer service-focused company in Mexico is seeking an OEM Customer Service Representative to provide superior service in English and Spanish to international accounts. The ideal candidate will have at least 3 years of experience in OEM customer service, possess strong proficiency in Microsoft Office, and advanced ERP system knowledge. Responsibilities include processing orders, coordinating logistics, and resolving customer complaints. This role offers a great opportunity to work in a dynamic environment where teamwork and customer satisfaction are prioritized.

Servicios

Competitive compensation package

Generous benefits package including medical insurance

Christmas bonus

Food vouchers

Formación

• Minimum 3 years of experience in OEM customer service positions.
• Advanced knowledge in ERP systems.
• Strong ability to write, translate, listen, and speak in English.

Responsabilidades

• Provide superior customer service to National and International accounts.
• Process customer orders and requests using EDI and manual entry.
• Coordinate logistics with production facilities.

Conocimientos

Bilingual

Proficient in Microsoft Office

ERP knowledge

Customer service experience

Educación

International Business Administration degree or equivalent

Herramientas

SAP S4/HANA

Descripción del empleo

OEM Customer Service Representative

Qualifications Required:

• Minimum 3 years of experience in OEM customer service positions (manufacturing environment)
• International Business Administration degree or equivalent
• Strong proficiency in Microsoft Office (Emphasis on Excel at an intermediate level)
• Advanced knowledge in the use of ERP (SAP S4/HANA preferably)
• Bilingual (Strong ability to write, translate, listen and speak in English)
• Formal and professional in dealing with internal customers
• Ability to understand customer documents, product catalogs, promotions, manuals, instructions, requirements, etc.

Summary of Job Duties:

Responsibilities for this role include providing superior customer service in both English and Spanish to National and International accounts in all OEM markets. Coordinating the order-management process from placement of orders through shipment by performing the following duties:

• Processing customer orders and requests through a highly technical environment of EDI as well as manual order entry.
• Coordinating customer requirements and logistics with the production facilities to ensure correct and timely delivery.
• Frequent contact with production plants and distribution centers to coordinate scheduling and order fulfillment.
• Handling and resolving customer complaints which includes taking responsibility for solving customer problems by either providing the information directly or getting the customer to the correct person who can.
• Provide delivery information regarding availability, scheduling, managing back orders, and tracking shipments.
• Provide cross reference part number information for basic products and when further assistance is required, coordinate communication between the customer and other technical resources.
• Facilitate customers through the organization – “One Face to the Customer.”
• Provide all needed response and communication directly to the customer either via own knowledge base or obtained from other pertinent support areas.
• Maintain appropriate customer files/documentation.
• High volume email and telephone communications.
• Process, maintain and adhere to all relevant IATF 16949/ISO 9001 Quality Documents including procedures, work instructions, customer specific requirements and routing instructions in DMS.
• Process returns, issue timely credit/debit transactions.
• Function as a team member with other Customer Service personnel to assure smooth operation of the department and promote continuous improvement.
• Support achievement of departmental, facility and corporate KPIs.

Supply Buyer (customer service, materials buy, inventory & capacity)

Hunter Douglas is the world’s leading manufacturer of window coverings and a major manufacturer of architectural products. We are a brand that you know and trust. With more than 100 years of innovation, we’ve defined our industry with proprietary products that deliver revolutionary style and functionality and can be found in millions of homes and commercial buildings globally.

We are searching for candidates that are driven, intelligent, creative, and entrepreneurial. By offering challenging and accelerated opportunities for growth, powered by a shared hunger for success, we create a space for your career to thrive. In return for your expertise, we are committed to providing competitive and robust total compensation and benefit packages to ensure you feel valued. Our dream is to become the fastest growing, most loved, window covering company in the world. What’s yours?

One of the pillars of our North American division is spread across four different sites in Mexico where a blend of manufacturing and fabrication occurs. At each location we pride ourselves on exemplary safety and employee-first standards, as we pioneer production processes to be best in class. It is our focus on quality and growth that makes us an employer of choice and helps us maintain our culture of excellence.

Position Overview

Reports to the Supply Planning Lead, and is responsible for the initiation, management, and coordination of supply requirements, materials, inventory plans, and capacity for Hunter Douglas. This position provides planning input for business issues involving capacity, materials, and customer service. The position also provides support via problem-solving and project initiation for several planning constraints as they are identified and prioritized.

What you’ll do

• Develop and coordinate on production plans to support the business plans of the HD manufacturing location while minimizing inventories, operating expenses, and ensuring optimal customer service performance.
• Collaborate with Supply/Production Planners on the inventory management requirements for materials. This incorporates setting the inventory targets and safety stock levels; managing inventory mix to achieve working capital and customer service objectives; leading obsolete and slow-moving management process; fully participating in the activities required to drive longer term inventory reductions and optimization.
• Support the S&OE process through timely and accurate production plans and material needs.
• Collaborate with Supply/Production Planners and support the development of the monthly Supply Reviews.
• Recommend capacity changes, location, and timing when appropriate and advise production, inventory, and distribution consequences of alternative sales plans. Recommend actions when production, materials, and customer service imbalances exist.
• Provide a logistics perspective on business issues that are not necessarily identified in the principal accountabilities.
• Contribute as a planning team member in various situations, projects and activities not included in other principal accountabilities and to assist in the accomplishment of established objectives.
• Maintain effective communications with team leaders and other key stakeholders in a manner that is timely, complete, concise, and responsive.
• All other duties as assigned

Who you are

• Bachelor’s Degree or higher.
• A minimum of 2+ years of Logistics, Operations/Manufacturing, or relevant supply chain experience is required.
• Demonstrated understanding of the End to End Supply Chain flow and interdependencies across functions is required.
• An entrepreneurial self-starter with strong analytical skills, oral and written communication skills, and the ability to partner and communicate across functional levels is required.
• Ability to manage projects and embrace change.
• MS Office proficiency, specifically with Excel and PowerPoint is required.
• SAP/IBP knowledge is required.
• APICS certification a plus; not required.
• Experience with Six Sigma/Process Excellence tools, training and/or certification.

What’s in it for you

• Competitive compensation package including annual bonus
• Generous benefits package including major medical expenses and life insurance
• Christmas bonus
• Food vouchers and cafeteria service
• Savings fund
• A company culture that prioritizes internal development

Please note, all offers presented to candidates are carefully crafted to ensure market competitiveness, equity, and reflect the individual candidate’s education, experience, skills and potential.

Hunter Douglas is an Equal Opportunity Employer and complies with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply.

By submitting your application below, you are providing your prior consent to receive SMS messages to notify you of any updates to your application status and to engage in discussion throughout your application process. You can cancel the SMS service at any time. Just text “STOP” to any of our texts to unsubscribe. Message & data rates may apply. Message frequency may vary. If you have any questions regarding privacy, please read our privacy policy, or terms of use.

Category Management Specialist (Account Manager)

dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data‑driven economy. We always put the Customer First.

Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail – one of the world’s most competitive markets, with a deluge of multi‑dimensional data – dunnhumby today enables businesses all over the world, across industries, to be Customer First.

dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca‑Cola, Meijer, Procter & Gamble and Metro.

We’re looking for a talented Retail Client Lead. You will build strong relationships with client contacts and develop a good understanding of the client organization, their strategies and objectives to optimize engagements and revenue. Developing insight solutions to client issues through accurate, creative and actionable shopper insights from dunnhumby’s tools (data analysis & strategic consultancy). Supporting the Account Manager or Senior Client Lead to deliver a seamless and proactive service to deliver client solutions that drive unique value using the suite of dunnhumby capabilities. Ownership of specific accounts.

What we expect from you

• Bachelor’s degree or equivalent in any Marketing or Economics subject.
• Experience of 3–5 years in Business Analytics, Reading and understanding of consumer market trends (Retail and/or Manufacturer)
• Experience engaging with stakeholders of different levels at our retail partner’s current client organizations.
• Consumer research.

What you can expect from us

We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.

You’ll also benefit from an investment in cutting‑edge technology that reflects our global ambition. But with a nimble, small‑business feel that gives you the freedom to play, experiment and learn.

And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you.

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.