Chargeback Intelligence Lead — Data-Driven Payments Leader

Signifyd; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading eCommerce fraud prevention firm is seeking a Chargeback Management Leader in Mexico City. The role involves managing a team dedicated to chargeback investigations, identifying process improvements, and analyzing key risks. Ideal candidates will have at least 3 years of managerial experience in chargeback management, exceptional problem-solving skills, and be bilingual in English and Spanish or Portuguese. The company advocates for inclusivity, offering comprehensive benefits including health insurance, performance bonuses, and flexible work arrangements.

Servicios

Health, Dental & Vision Insurance

Life Insurance

Annual Performance Bonus

Stock Options

12 Paid Vacation Days

Paid Holidays

Flexible Work Arrangements

Formación

• 3+ years of management experience in chargeback management.
• Experience leading departmental and enterprise-wide projects.
• Bilingual with business proficiency in English and Spanish or Portuguese.

Responsabilidades

• Manage a team of analysts within the Chargeback Investigations team.
• Act as a thought leader in identifying root causes of process inefficiencies.
• Analyze data to identify and address risks and opportunities.

Conocimientos

Management experience in chargeback management

Analytical skills

Leadership skills

Communication skills

Problem-solving skills

Herramientas

Excel

SQL

Git

Google Workspace

Descripción del empleo

A leading eCommerce fraud prevention firm is seeking a Chargeback Management Leader in Mexico City. The role involves managing a team dedicated to chargeback investigations, identifying process improvements, and analyzing key risks. Ideal candidates will have at least 3 years of managerial experience in chargeback management, exceptional problem-solving skills, and be bilingual in English and Spanish or Portuguese. The company advocates for inclusivity, offering comprehensive benefits including health insurance, performance bonuses, and flexible work arrangements.