Call Center Agent - New Sales

Tambourine; Cancún; Presencial; MXN 50,000 - 200,000; Jornada completa

Descripción de la vacante

A leading hospitality and tourism marketing firm in Cancun is looking for a Bilingual Call Center Agent - New Sales to join their team. This on-site role involves generating sales through inbound and outbound calls, ensuring high customer satisfaction. Ideal candidates have at least 1 year of experience in customer service and sales within the hospitality sector, strong phone handling and listening skills, and proficiency in English. Join a dynamic team focused on delivering exceptional service.

Formación

• At least 1 year of customer service and sales experience in the hospitality or tourism industry.
• Ideal experience as a Call Center Agent.
• Availability for shift work.
• Strong phone handling and active listening skills.
• Customer orientation and ability to adapt/respond to different types of characters.
• General computer software knowledge.

Responsabilidades

• Manage large amounts of inbound and outbound calls in a timely manner.
• Follow communication 'scripts' when handling different topics.
• Identify customers’ needs and wants and provide them with services that meet those needs.
• Seize opportunities to upsell products.
• Build sustainable relationships and engage customers by taking the extra mile.
• Meet personal/team qualitative and quantitative targets.

Conocimientos

Customer service experience

Sales experience

Phone handling skills

Active listening skills

English proficiency

Multi-tasking ability

Descripción del empleo

Overview

Tambourine is one of the fastest-growing hospitality & tourism marketing firms. Combining best-in-class tech with creative design, we revolutionize e-commerce for hotels, resorts and destinations.

We are seeking for a Bilingual Call Center Agent - New Sales to join our team in Cancun (Zona Hotelera) for our business unit Reserv (booking engine). Our ideal candidate is analytical, strategy focused, detail oriented, and a great multi-tasker.

Find us at https://www.tambourine.com

This is an On-site position at our Cancun Office.

Our New Sales Agents will generate sales primarily through inbound and outbound calls using call center software. To do well in this role you need to have excellent listening and interpersonal skills to build relationships with clients and persuade them to purchase product.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

What we need

• At least 1 year of customer service and sales experience in the hospitality or tourism industry.
• Ideal experience as a Call Center Agent.
• Availability for shift work
• Strong phone handling and active listening skills
• Proficiency in English
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multi-task, prioritize, and manage time effectively
• General computer software knowledge

Role and Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs and wants and provide them with services that meet those needs
• Seize opportunities to upsell products
• Build sustainable relationships and engage customers by taking the extra mile
• Meet personal/team qualitative and quantitative targets
• Follow up on Sales related Voice Mails
• Manage sales related emails efficiently, with responses expected in within 24-hrs
• Perform Outbound calls for reservation abandonment service

Equal Opportunity Employer

Tambourine does not discriminate and prohibits discrimination and harassment against any employee or job applicant based on race, color, religion, gender, gender expression, sex, sexual orientation, age, marital status, national origin, disability, genetic information, pregnancy, military status, or any other protected characteristic as outlined by state, or local laws, in the process of hiring, retention, or the promotion of the employee.