Business Process Analyst

Oracle; Región Centro; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading technology company is seeking a Customer Service Representative / Business Process Specialist in Guadalajara. The role involves communicating with customers via phone, email, and chat while providing knowledgeable answers about products and services. The ideal candidate will have 1-3 years of relevant experience, excellent phone etiquette, and strong organizational skills. This position requires data entry and teamwork to meet customer needs effectively.

Formación

• At least 1 - 3 years' of relevant work experience.
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
• Ability to multi-task, organize, and prioritize work.

Responsabilidades

• Communicate with customers via phone, email, and chat.
• Provide knowledgeable answers to questions about product, pricing, and availability.
• Work with internal departments to meet customer's needs.
• Data entry in various platforms.

Conocimientos

Excellent phone etiquette

Verbal communication

Organizational skills

Interpersonal skills

Descripción del empleo

Job Title: Customer Service Representative / Business Process specialist

Job Location: Guadalajara

Job Type: Onsite - Work from office

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

Qualifications

• At least 1 - 3 years' of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work