Billing Operations Manager- Mexico ,Ireland-Twilio Inc.-3-5 - TimesJobs.com

Twilio Inc.; México; A distancia; MXN 1,577,000 - 1,972,000; Jornada completa

Descripción de la vacante

A global communications company is seeking a Billing Operations Manager to ensure efficient operations and compliance. The role involves training, creating SOPs, and driving automation in billing processes. Candidates should have 3-5 years in billing operations, familiarity with Zuora and Salesforce, and strong analytical skills. This position is remote, fostering collaboration across global teams and offering various benefits including competitive pay and generous time off.

Servicios

Competitive pay

Generous time off

Healthcare

Retirement savings program

Formación

• 3-5 years of experience in billing operations or order-to-cash functions.
• Hands-on experience with Zuora and Salesforce, with a strong understanding of their integration points.
• Experience delivering SOPs or process documentation.
• Strong analytical skills and ability to interpret and manipulate large data sets.
• Demonstrated ability to troubleshoot and resolve complex operational and system issues independently.
• Excellent communication skills for working with both technical and non-technical stakeholders.
• Strong organizational skills with the ability to manage multiple priorities in a high-volume environment.

Responsabilidades

• Develop and deliver end-user training for billing systems, tools, and processes.
• Create, maintain, and update Standard Operating Procedures (SOP) and process documentation.
• Serve as a liaison between Billing operations and cross-functional project teams.
• Identify, recommend, and help implement automation opportunities.
• Support SOX-compliant month-end reconciliations over billing and provisioning.
• Coordinate across time zones with colleagues in India, Ireland, Mexico City, and the U.S.

Descripción del empleo

Job Description

Billing Operations Manager at Twilio

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our remote-first culture and global inclusion mean that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. Your career at Twilio is in your hands.

See yourself at Twilio

Join the team as Twilio’s next Billing Operations Manager.

About the job

This position ensures our systems, processes, and teams operate efficiently, accurately, and in compliance with regulatory standards. The Billing Operations Manager is an individual contributor who will serve as a subject matter expert and trusted partner, bridging the gap between operational execution and technical solutions. They will drive process improvements, support SOX compliance activities, deliver end-user training, and document clear SOPs to promote consistency and scalability.

We are a fast-growing company focused on building systems that scale. We are looking for a team player who is excited about building streamlined processes and automation to support our growth. The ideal candidate is energized by team collaboration and continually seeking new methods that promote efficiency or solve a problem.

Responsibilities

• Develop and deliver end-user training for billing systems, tools, and processes to ensure consistent and compliant execution.
• Create, maintain, and update Standard Operating Procedures (SOP) and process documentation for the billing operations team.
• Serve as a liaison between Billing operations and cross-functional project teams, ensuring operational requirements are understood and incorporated.
• Identify, recommend, and help implement automation opportunities to streamline manual processes in the order-to-cash workflow.
• Support SOX-compliant month-end reconciliations over billing and provisioning, ensuring completeness and accuracy.
• Coordinate across time zones with colleagues in India, Ireland, Mexico City, and the U.S. to ensure global coverage and support.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. We are always looking for people who will bring something new to the table.

Required

• 3-5 years of experience in billing operations or order-to-cash functions.
• Hands-on experience with Zuora and Salesforce, with a strong understanding of their integration points.
• Experience delivering SOPs or process documentation.
• Strong analytical skills and ability to interpret and manipulate large data sets.
• Demonstrated ability to troubleshoot and resolve complex operational and system issues independently.
• Excellent communication skills for working with both technical and non-technical stakeholders.
• Strong organizational skills with the ability to manage multiple priorities in a high-volume environment.

Desired

• Experience working in the SaaS/technology industry.
• Knowledge of SOX controls and compliance requirements.
• Experience with automation tools, APIs, or integrations to improve financial processes.
• Familiarity with revenue recognition systems such as Zuora Revenue, Oracle RMCS, or NetSuite Revenue Recognition.
• Experience supporting large-scale system or process transitions.

Location

This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and more. Offerings vary by location.

Compensation

Please note this role is open to candidates outside of certain states. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C.: $86,100 - $107,600.
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $91,100 - $113,900.
• Based in the San Francisco Bay area, California: $101,200 - $126,500.

This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for health care, a 401(k) retirement account, paid sick time, paid personal time off, and paid parental leave, with offerings varying by location.

The successful candidate’s starting salary will be determined based on skills, experience, and geographic location.

Application deadline information

Applications for this role are intended to be accepted until September 30, 2025, but may change based on business needs.

Twilio thinks big. Do you? We value initiative, problem-solving, and collaboration in a culture of Twilio Magic. We also support volunteering and charitable giving.

If you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now. If this role isn’t what you’re looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, veteran status, disability status, genetic information, political views or activity, or other legally protected characteristics. We also consider qualified applicants with criminal histories in accordance with applicable laws. Some locations may require participation in the E-Verify program where lawfully required.

• Job Function: IT Software: Software Products & Services
• Industry: Media, Entertainment, Advertising & Related Services