Bilingual QA Specialist, Remote Call Center Quality Coach

Govamedia; León; Híbrido; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading bilingual contact center in León is seeking a detail-oriented QA Representative. In this role, you will monitor agent calls and provide structured feedback. The ideal candidate should have at least 2 years of experience in a QA role, be fluent in English, and have strong communication abilities. This is a full-time position offering a competitive wage of $5.00 USD per hour with opportunities for growth. The work schedule is Monday to Friday, 40 hours a week, with a hybrid remote work arrangement.

Formación

• 2+ years of experience in a call center QA role.
• Strong written communication and coaching skills.
• Organized, analytical, and consistent with documentation.

Responsabilidades

• Listen to recorded and/or live calls across various campaigns.
• Score calls using internal scorecards and provide notes on agent performance.
• Conduct 1-on-1 feedback sessions with agents weekly or bi-weekly.

Conocimientos

Call center QA experience

Fluent in English

Written communication skills

Analytical skills

Herramientas

Aircall

Playvox

Google Sheets

Descripción del empleo

A leading bilingual contact center in León is seeking a detail-oriented QA Representative. In this role, you will monitor agent calls and provide structured feedback. The ideal candidate should have at least 2 years of experience in a QA role, be fluent in English, and have strong communication abilities. This is a full-time position offering a competitive wage of $5.00 USD per hour with opportunities for growth. The work schedule is Monday to Friday, 40 hours a week, with a hybrid remote work arrangement.