Bilingual Luxury Front Desk Supervisor – Guest Experience

Four Seasons Hotels and Resorts; Estado de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A prestigious hotel brand seeks a Front Desk Supervisor in Mexico to oversee daily front desk operations. Responsibilities include supervising guest check-ins, training new staff, and handling guest complaints professionally. The ideal candidate will have 3-5 years of experience in front desk or guest services, with a strong emphasis on delivering exceptional customer service in both Spanish and English. This role offers competitive compensation and an excellent working environment.

Servicios

Highly competitive salaries

Annual incentive plan

Shuttle service

Complimentary dry cleaning for uniforms

In-house training workshops

Employee Service Awards

Formación

• 3–5 years experience in front desk or guest services with supervisory experience.
• Experience in a luxury hotel environment is considered an asset.
• Understanding of high quality, luxury service standards.

Responsabilidades

• Supervise front desk operations including check-in and guest inquiries.
• Handle guest concerns and maintain high satisfaction levels.
• Train new staff on guest service standards and systems.

Conocimientos

Fluency in Spanish

Fluency in English

Interpersonal skills

Customer service orientation

Attention to detail

Herramientas

Opera

Descripción del empleo

A prestigious hotel brand seeks a Front Desk Supervisor in Mexico to oversee daily front desk operations. Responsibilities include supervising guest check-ins, training new staff, and handling guest complaints professionally. The ideal candidate will have 3-5 years of experience in front desk or guest services, with a strong emphasis on delivering exceptional customer service in both Spanish and English. This role offers competitive compensation and an excellent working environment.