Bilingual Home Office Customer Care Agent (Mexico

Amex; Tampico; Híbrido; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading financial services company is seeking a Customer Care professional in Tampico, Mexico. This role involves providing world-class customer service, curating travel experiences, and working within a flexible schedule. Candidates should possess strong analytical and problem-solving skills and the ability to adapt to change. The position offers competitive compensation starting from $17,428 monthly plus incentives, comprehensive health insurance, and generous paid time off, fostering a supportive work culture.

Servicios

Home office allowance

Health insurance for employees and dependents

In-house health professionals

Life insurance

Pension plan

Generous vacation days

Casual dress code

Formación

• Schedule flexibility to work shifts from 6 am to 12 midnight, Monday to Sunday.
• Ability to adapt to constant change.
• Experience with digital tools and systems.

Responsabilidades

• Curate unique travel and lifestyle experiences.
• Provide exceptional customer service.
• Engage in ongoing training for skill development.

Conocimientos

Analytical skills

Problem-solving skills

Attention to detail

Flexibility

Confidence in a virtual environment

Descripción del empleo

You Lead the Way.

We've Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways.

Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible — and we're proud to back each other every step of the way.

When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

We back our colleagues with the support they need to thrive, professionally and personally.

That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture.

Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount.

As the face of the company, you can create positive interactions with our customers every day

• from curating a unique travel or lifestyle experience to helping them with their everyday needs.

And, you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service.

Find your place in service on #TeamAmex.

Support and trust to thrive in your career and life

Our mission is to give our Customers a level of service that goes above and beyond their expectations every day.

We are advocates for our Customers, designing creative solutions to meet their needs, and aiming to become essential to them by providing differentiated products and services to help them achieve their aspirations.

You lead the way.

We've got your back.

What you choose to do for a living is one of the most meaningful decisions you can make.

At American Express, our job is to help you excel at yours.

We provide :

• Experiences to become a great leader
• A world of opportunities to grow your career
• An inclusive culture to help you thrive

We support you professionally and personally, because the best way to back our Customers is to back our people.

Minimum Qualifications :

• Schedule flexibility to work shifts: We operate a service center that is open from 6 am to 12 midnight, Monday to Sunday Central Time.
• Demonstrates the ability to adapt to constant change to meet individual and business needs.
• Analytical and problem-solving skills with strong attention to detail to anticipate the needs of our Customers.
• Responds well to constructive feedback from leaders and peers, using the feedback to improve, taking ownership and responsibility for their actions.
• Navigate multiple systems and digital tools to service our Customers.
• Confidence to work in a virtual environment.

Compensations and Benefits :

As a Customer Care professional at American Express :

• You will earn over $17,428 monthly, + home office allowance.
• Plus, the potential for over $2,000 on incentives.
• There is a 3-month paid training.

We also offer to all Amex colleagues in Mexico :

• Major and minor health insurance, for our colleagues, their partners, and dependents under 25 years old.
• Inhouse physicians, nutritionist, and psychologists.
• Life insurance and a pension plan with guaranteed contributions from the company.
• 11 days of paid vacation after the first year of work (plus 4.5 extra days paid).
• You can also use 5 economic days off throughout the year.
• Paternal and maternal days off, above the ones mandated by law.
• 20 days of paid Christmas bonus.
• Casual Dress Code.

Our objective is to guarantee this is a place where all colleagues are committed, have a voice in the company, and are able to reach their full potential. Because here in AMEX, being yourself matters.

Hiring Leader, service