Bilingual Customer Service Agent – Growth & Incentives

Concentrix - CA; Mérida; Presencial; MXN 50,000 - 200,000; Jornada completa

Descripción de la vacante

A global customer experience solutions company is hiring Customer Service Agents in Mérida. This full-time role focuses on delivering exceptional customer support through inbound and outbound communication. Candidates should have strong communication skills, a customer service orientation, and be able to multitask effectively. The position offers a competitive salary and various career growth opportunities.

Servicios

Diverse global organization

Career development opportunities

Competitive salary

Monthly performance incentives

Weekly and monthly activities

Raffles and prizes

Formación

• Intermediate - Advanced English level.
• 6 months minimum of experience in Call center customer service preferred.
• Strong computer navigation skills and PC knowledge.

Responsabilidades

• Provide customer service support and resolve routine problems.
• Actively listen and troubleshoot for great customer experience.
• Maintain a pleasant and professional tone while communicating.

Conocimientos

Customer service orientation

Strong communication skills

Multitasking

Attention to detail

Educación

High School diploma or equivalent

Descripción del empleo

A global customer experience solutions company is hiring Customer Service Agents in Mérida. This full-time role focuses on delivering exceptional customer support through inbound and outbound communication. Candidates should have strong communication skills, a customer service orientation, and be able to multitask effectively. The position offers a competitive salary and various career growth opportunities.