Bilingual Customer Service Agent — CDMX (English/Spanish)

Concentrix - CA; Mérida; Presencial; MXN 50,000 - 200,000; Jornada completa

Descripción de la vacante

A global customer service organization is looking for Customer Service Agents in Mérida, Mexico. This role involves providing support through inbound and outbound calls, resolving customer issues, and delivering exceptional service. Ideal candidates will have strong English proficiency, attention to detail, and a commitment to customer satisfaction. This position offers a full-time schedule with perks like career development and performance incentives.

Servicios

Career development opportunities

Competitive salary

Performance incentives

Friendly work environment

Formación

• 6 months minimum of experience in Call center customer service is desired.
• Ability to work under constant changes.
• Demonstrate patience in all customer contact situations.
• Shift rotation capability as needed.

Responsabilidades

• Interface with customers via calls or the Internet.
• Provide customer service support and resolve routine problems.
• Actively listen and troubleshoot to provide a great customer experience.

Conocimientos

Customer service orientation

Intermediate - Advanced English

Strong computer navigation skills

Multitasking

Effective communication

Educación

High School diploma or equivalent

Descripción del empleo

A global customer service organization is looking for Customer Service Agents in Mérida, Mexico. This role involves providing support through inbound and outbound calls, resolving customer issues, and delivering exceptional service. Ideal candidates will have strong English proficiency, attention to detail, and a commitment to customer satisfaction. This position offers a full-time schedule with perks like career development and performance incentives.