Assistant Collections Manager

GoodLeap; Ciudad de México; Presencial; MXN 560,000; Jornada completa

Descripción de la vacante

A leading technology company in Ciudad de México is seeking an Assistant Collections Manager to coach and develop a team of collectors while delivering excellent customer experiences. The role requires a minimum of 5 years in collections and strong leadership skills to motivate the team. The position demands excellent verbal communication, project management, and problem-solving abilities. This role offers an annual compensation of MXN $560,000, along with the opportunity to work in a collaborative environment focused on sustainable solutions.

Formación

• Minimum 5 years of experience in collections or financial services.
• 3+ years in a consumer collection management role.
• Experience managing a call center team of 10–15 representatives.

Responsabilidades

• Train and develop collectors to maximize results.
• Conduct performance reviews and accountability for collectors.
• Audit collection activities to recommend strategy changes.

Conocimientos

Project management skills

Creative and analytical thinking

Exceptional verbal communication

Problem-solving skills

Bilingual (English/Spanish)

Motivational leadership abilities

Educación

High School Diploma or GED

Herramientas

MS Office Suite

Descripción del empleo

About GoodLeap: GoodLeap is a technology company delivering best‑in‑class financing and software products for sustainable solutions from solar panels and batteries to energy‑efficient HVAC heat pumps roofing windows and more. Over 1 million homeowners have benefited from our simple fast and frictionless technology that makes the adoption of these products more affordable, accessible and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeaps proprietary AI‑powered applications and developer tools to drive more transparent customer communication, deeper business intelligence and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018. GoodLeap is also proud to support our award‑winning nonprofit GivePower which is building and deploying life‑saving water and clean electricity systems changing the lives of more than 1.6 million people across Africa, Asia and South America.

The Assistant Collections Manager’s primary function is to coach, train and develop collectors into strong negotiators while providing an excellent customer experience. The Assistant Manager must be able to effectively motivate collectors to ensure high morale and be able to achieve monthly goals.

Essential Job Duties & Responsibilities:

• Monitor, train and develop collectors to maximize results while ensuring all policies and procedures are followed.
• Hold collectors accountable to performance expectations, productivity, attendance policy and quality scores.
• Motivate collectors to achieve success and create a team atmosphere.
• Audit collection activities to ensure maximum results and partner with leadership to recommend changes to enhance strategies to help lower delinquency.
• Conduct daily/weekly/monthly call calibrations, account reviews and performance reviews with all direct reports.
• Manage workload (queues and dialer campaigns) to ensure daily/monthly targets are achieved.

Required Skills Knowledge & Abilities:

• Excellent project management skills and a positive attitude.
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests and manage laterally and upwards.
• Creative and analytical thinker with strong problem‑solving skills.
• Exceptional verbal and written communication skills.
• Ability to communicate effectively at all levels of the organization.
• Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high‑level information into details, abstract up from low‑level information to a general understanding and distinguish user requests from the underlying true needs.
• Ability to motivate others to achieve maximum results.
• Ability to drive results with geographically dispersed team.

Experience Required:

• Minimum 5 years of experience in collections, financial services or relevant field.
• Minimum 3 years of experience in a consumer collection management role.
• Minimum 3 years of call center management experience.
• Advanced proficiency with computer functions with MS Office suite strongly preferred.
• Ability to lead or manage 10–15 high‑performing front‑line representatives.
• Exceptional communication skills including verbal, written, one‑on‑one and team.
• Knowledge of collection industry regulations.
• Ability to collaborate across departments to resolve customer concerns.
• Strong leadership skills to motivate employees to achieve success.
• Excellent problem‑solving skills.
• Goal oriented focusing on both short and long‑term visions.
• Understanding of good collection practices and procedures.
• High School Diploma or GED required.
• Bilingual (English/Spanish).

Compensation: MXN $560,000 / annually

Additional Information Regarding Job Duties and Job Descriptions:

Job duties include additional responsibilities as assigned by one’s supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, re‑assign or transfer job position or assign additional job responsibilities subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job or enjoy the benefits and privileges of employment as required by the law.

If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career then we want to work with you! Apply today!

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications, analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.