Analista de Crédito Digital y Experiencia al Cliente

Ipfdigital; Ciudad de México; Presencial; MXN 25,000 - 35,000; Jornada completa

Descripción de la vacante

A financial services company in Mexico is seeking a Credit Analyst to ensure high-quality customer experiences during online applications. The role involves resolving customer queries, guiding on documentation, and evaluating application approvals. A Bachelor’s degree and experience in customer service are required. Candidates should possess great problem-solving and IT skills. This position offers the chance to be part of a dynamic team focused on customer satisfaction and operational excellence.

Formación

• Customer service experience is essential.
• Experience within digital financial services is desirable.
• Ability to work with ambiguity and communicate well.

Responsabilidades

• Resolve customer queries received via telephone and email.
• Make outbound calls to support customers with payments.
• Review customer payment capacity and evaluate risk conditions.

Conocimientos

Problem solving

Great listening

Selling

Flexible

Educación

Bachelor's degree

Herramientas

IT skills

Social media

Descripción del empleo

A financial services company in Mexico is seeking a Credit Analyst to ensure high-quality customer experiences during online applications. The role involves resolving customer queries, guiding on documentation, and evaluating application approvals. A Bachelor’s degree and experience in customer service are required. Candidates should possess great problem-solving and IT skills. This position offers the chance to be part of a dynamic team focused on customer satisfaction and operational excellence.