Account Manager - Enterprise Strategic

Uber; Monterrey; Presencial; MXN 1,235,000 - 1,589,000; Jornada completa

Descripción de la vacante

A leading food delivery service is seeking a strategic Account Manager to join its Uber Eats team in Mexico. You will be the main point of contact for a portfolio of high-value restaurant partners, responsible for managing accounts, optimizing operations, and driving revenue growth. Candidates should have at least 3 years of experience in account management, be bilingual in Spanish and English, and possess strong analytical and negotiation skills. This role requires in-office presence at least half of the time.

Formación

• 3+ years of experience in Account Management, Sales, or Business Development.
• Native/Bilingual proficiency in Spanish and professional proficiency in English.
• Strong proficiency in Excel/Google Sheets with analytical skills.
• Excellent written and verbal communication skills.

Responsabilidades

• Own and manage a book of business consisting of Enterprise partners.
• Conduct Monthly Business Reviews and present performance data.
• Identify opportunities to cross-sell Uber Eats products.
• Diagnose operational issues and implement solutions.
• Lead contract renewals and negotiations.

Conocimientos

Account Management

Client Relationship Management

Analytical Skills

Negotiation

Communication

Herramientas

Salesforce

SQL

Excel

Google Sheets

Descripción del empleo

About the Role

We are looking for a strategic and data-driven Account Manager to join the Uber Eats team in Mexico. In this role, you will be the main point of contact for a portfolio of our highest-value restaurant partners. You won’t just manage accounts; you will act as a business consultant, using data to help partners optimize their operations, grow their revenue, and delight their customers.

As an Account Manager, you are expected to operate with autonomy, handling complex partner negotiations and cross-functional projects. You will work side-by-side with Operations, Marketing, and Product teams to ensure the best restaurant experience in the Mexican market.

What the Candidate Will Need / Bonus Points

1. Portfolio Management: Own a book of business consisting of Enterprise restaurant partners. You are responsible for their retention, satisfaction, and growth on the platform.
2. Strategic Consulting: Conduct Monthly Business Reviews (MBRs) with partners to present performance data, operational insights, and tailored recommendations to improve their delivery efficiency and profitability.
3. Revenue Growth & Upselling: Identify opportunities to cross-sell Uber Eats products (e.g., Sponsored Listings/Ads, Offers, Membership programs) that align with the partner’s goals.
4. Operational Excellence: Diagnose operational issues (e.g., high missing item rates, slow prep times) and work with partners to implement solutions that improve the end-customer experience.
5. Negotiation: Lead contract renewals and renegotiations to ensure long-term, sustainable partnerships.
6. Voice of the Customer: Gather feedback from the Mexican market and advocate for product improvements by collaborating with regional and global Product/Engineering teams.

Basic Qualifications

1. Experience: 3+ years of experience in Account Management, Sales, Business Development, or a client-facing strategy role.
2. Language: Native/Bilingual proficiency in Spanish and professional proficiency in English (you will be communicating with global teams).
3. Analytical Skills: Strong proficiency in Excel/Google Sheets (vlookups, pivot tables). You must be comfortable interpreting data sets and turning them into actionable narratives for clients.
4. Communication: Excellent written and verbal communication skills. You can explain complex concepts simply and negotiate effectively with business owners.

Preferred Qualifications

1. Industry Knowledge: Experience in the food & beverage, logistics, or tech industry in Mexico.
2. Technical Chops: Experience with SQL is a huge plus (ability to pull your own data).
3. CRM Experience: Proficiency with Salesforce or similar CRM tools for pipeline management.
4. Problem Solving: Proven track record of managing complex client escalations and turning detractors into promoters.

Success Attributes

Customer Centricity
Market and Platform Expertise
Negotiation & Deal-Making
Sales Lifecycle Management
Stakeholder Management
Uber Values
Case Study

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuel progress. What moves us, moves the world - let’s move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [e-mail].