4PL CX Consultant Import

Maersk; Ciudad de México; Presencial; MXN 537,000 - 806,000; Jornada completa

Descripción de la vacante

A global logistics leader in Mexico City seeks an Export / Import Customer Service Specialist to drive exceptional customer experiences. The role involves identifying resolution strategies for customer issues, keeping customer data updated, and communicating effectively with various stakeholders. Candidates should possess a relevant degree, have at least 3 years of experience in logistics, and exhibit strong customer-centric skills. This full-time position is backed by a competitive benefits package.

Servicios

Competitive compensation and benefits package

Diversity-focused development initiatives

Global career opportunities

Formación

• 3 years of experience in similar positions at a Logistics/Transport company.
• Operational expertise in Import Ocean Air & Truck.
• High sense of urgency.

Responsabilidades

• Identify and resolve customer issues and inquiries promptly.
• Maintain accurate and up-to-date customer information in the system.
• Communicate clearly and professionally with customers and colleagues.

Conocimientos

Customer Centricity

Advanced presentation skills

Intermediate/Advanced English

Intermediate/Advanced Excel

Team player

Proactive and resourceful

Ability to work under pressure

Educación

BA in International Trade Logistics

Logistics/Transportation Engineering

International Relationships Business Administration

International Commerce

International Relations

Herramientas

Microsoft Apps: Outlook, Teams, OneDrive

Descripción del empleo

We Offer

We offer you exciting career opportunities with an international reach to further expand your experience through our diversity-focused and award-winning talent development initiatives.

Energizing and pioneering this is also an environment that keeps you motivated. You’ll be joining a values-led genuinely diverse and talented team that is passionate about being there for employees and for each other. We strive to deliver the right environment for the right people while fostering a culture of fairness, mutual respect, responsibility and care for our business and our customers.

We have a competitive compensation and benefits package for full-time employees. Our talent policies are recognized worldwide as one of the best in the industry and we continue to look for new ways to invest in our people through ongoing personal and professional development initiatives.

The Opportunity

As an Export / Import Customer Service Specialist you’ll play a vital part in our success. You’ll proactively identify issues, mitigate them and achieve best-in-class Customer Service.

Own and manage the customer experience. Our customer service team has responsibility for end-to-end customer experience in compliance with relevant company procedures and agreements with customers. Own all customer issues and facilitate their timely and effective resolution.

Responsibilities

Identify and resolve customer issues and inquiries in a timely and effective manner.

Maintain accurate and up-to-date customer information in the system.

Communicate clearly and professionally with customers and colleagues.

Requirements

• 3 years of experience in similar positions having served customers in a Logistics/Transport company.
• BA in International Trade Logistics, Logistics/Transportation Engineering, International Relationships Business Administration, International Commerce, International relations.
• Operational Expertise: Import Ocean Air & Truck.
• Intermediate/Advanced English – capable of business conversations, reading, writing and performing presentations.
• Intermediate/Advanced Excel – dynamic tables, formulas.
• Advanced presentation skills.
• Excellent written and verbal skills.
• Microsoft Apps: Outlook, Teams, OneDrive.
• Customer Centricity.
• Team player who genuinely believes and lives according to collaboration.
• Shows constant care in every task and interaction.
• Communicates openly and respectfully whenever there is a conflict, informs it quickly and focuses on solving the problem in an agile way.
• Open to receiving feedback: to listen and learn from other perspectives/points of view, eager to learn from mistakes and share best practices and lessons learned.
• Openly asks for support whenever it’s needed.
• Able to work under pressure.
• Able to work under KPIs and objectives.
• Proactive and resourceful.
• Energetic, well‑organized, self‑initiated/super‑self‑driven time management.
• High sense of urgency.

Equal Opportunity

Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal‑opportunity employer and welcomes applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation, please contact us by email.

Employment Details

Employment Type: Full‑Time
Experience: years
Vacancy: 1