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Technical Support Engineer
Descrizione del lavoro
A leading photovoltaic solutions provider in Brescia is seeking a skilled professional to provide technical support throughout the sales cycle. The ideal candidate has at least 2 years of experience in the photovoltaic industry, along with strong training delivery skills. Responsibilities include pre-sales technical support, installation guidance, and post-sales training. This position offers an opportunity to work with key photovoltaic products in a dynamic environment.
Competenze
- At least 2 years of experience in the photovoltaic industry, preferably with practical experience in household photovoltaic storage systems.
Mansioni
- Understand operational principles, installation processes, and key products.
- Provide comprehensive pre-sales technical support and clarify technical issues.
- Enhance training materials and provide client training online and offline.
- Address technical quality issues and resolve queries post-sale.
Conoscenze
Formazione
Understanding of the operational principles, functions, installation processes, and knowledge of key products like photovoltaic storage systems, inverters, batteries, and brackets.
- Understanding customer requirements and providing comprehensive pre-sales technical support.
- Collaborating with the sales team during client negotiations to address technical queries.
- Clarifying customers' technical issues in the project's early stages, including on-site technical surveys when necessary.
- Developing and refining pre-sales training materials, and delivering both online and offline technical training to clients.
- Enhancing training materials related to installation processes and providing relevant training to clients, both online and offline.
- Offering on-site guidance during installation as needed.
- Promptly addressing technical quality issues raised in customer complaints.
- Resolving queries about product usage, maintenance, and replacement, including on-site support when necessary.
- Improving post-sales operation and maintenance training materials, and providing related training to customers, both online and offline.
- At least 2 years of experience in the photovoltaic industry, preferably with practical experience in household photovoltaic storage systems.
- Bachelor's degree
* Il benchmark retributivo si basa sugli obiettivi retributivi dei leader del mercato nei rispettivi settori. È pensato per orientare gli utenti Premium nella valutazione delle posizioni aperte e aiutarli a negoziare la propria retribuzione. Tale benchmark non è fornito direttamente dall'azienda, quindi la retribuzione effettiva potrà risultare anche notevolmente superiore o inferiore.