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Remote Incident Manager — ITIL & Incident Response
Job summary
A leading IT consulting company based in Italy is looking for an Incident Manager to join its international team. This role requires candidates with 2-3 years of experience in IT Service Management who can manage and coordinate major incident resolutions, ensuring minimal disruption to business operations. The ideal candidate should possess strong knowledge of ITIL principles, excellent communication skills, and the ability to thrive under pressure. The work mode is fully remote, offering a unique chance to contribute to innovative solutions and continuous improvement.
Qualifications
- 2–3 years of experience in Incident Management or IT Service Operations.
- Good understanding of ITIL framework and service management principles.
- Strong communication and stakeholder management skills.
Responsibilities
- Manage and coordinate the resolution of incidents from detection to closure.
- Act as the primary point of contact for incident escalation and communication.
- Ensure timely restoration of services in line with SLAs and governance standards.
Skills
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.