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Customer Support Specialist
Job summary
A global service provider is seeking an Italian-speaking Customer Support Specialist to provide professional support through various channels. The ideal candidate will have excellent communication skills, previous customer service experience, and the ability to work remotely. Responsibilities include delivering customer support, troubleshooting issues, and maintaining accurate records. This is a full-time position based in Milan.
Qualifications
- Native / fluent proficiency in Italian with excellent written and spoken communication skills.
- Good English for collaboration with international colleagues.
- Previous customer service / support experience is desirable.
Responsibilities
- Deliver customer support in Italian via chat, phone and email.
- Communicate confidently and professionally at all times.
- Troubleshoot and escalate customer issues as required.
- Maintain accurate and detailed records in CRM systems.
- Support ongoing improvement initiatives within the service team.
Skills
The client is a global service provider supporting leading organisations in technology modernisation experience transformation and complex problem-solving.
The Customer Support Specialist (Italian-speaking) will deliver professional support to customers across multiple channels. The role demands clear confident and professional communication as well as the ability to work remotely.
- Deliver customer support in Italian via chat, phone and email.
- Communicate confidently and professionally at all times.
- Troubleshoot and escalate customer issues as required.
- Maintain accurate and detailed records in CRM systems.
- Support ongoing improvement initiatives within the service team.
- Native / fluent proficiency in Italian with excellent written and spoken communication skills.
- Good English for collaboration with international colleagues.
- Previous customer service / support experience is desirable.
- Professional, confident and adaptable with the ability to work remotely.
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- ABAP
- Elevator
- Employment Type: Full Time
- Experience: years
- Vacancy: 1
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.