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Customer Success Lead — Remote-First Growth & Automation
Job summary
A dynamic tech company is seeking a Customer Success Lead to enhance customer experience and satisfaction in a remote-first environment. The ideal candidate will manage a team, foster relationships with clients, and implement automation to improve outcomes. Applicants should have over a decade of experience in customer-facing roles, particularly within tech industries. This role promotes a collaborative culture, offering competitive compensation, flexible hours, and opportunities for personal development.
Benefits
Qualifications
- At least 2 years managing a team focused on talent development.
- Over 10 years in Customer Success or similar roles.
- Strong background in tech industry automation.
Responsibilities
- Lead a team of Customer Success Managers focusing on retention.
- Design scalable processes and optimize team performance.
- Collaborate with Sales, Product, and Support teams.
Skills
Education
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.