Customer Success Lead — Remote-First Growth & Automation

Medium; Remoto; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A dynamic tech company is seeking a Customer Success Lead to enhance customer experience and satisfaction in a remote-first environment. The ideal candidate will manage a team, foster relationships with clients, and implement automation to improve outcomes. Applicants should have over a decade of experience in customer-facing roles, particularly within tech industries. This role promotes a collaborative culture, offering competitive compensation, flexible hours, and opportunities for personal development.

Servizi

Competitive salary with equity options

Flexible working hours

30 days vacation

Health and wellness benefits

Personal development budget

Unlimited AI budget

Competenze

• At least 2 years managing a team focused on talent development.
• Over 10 years in Customer Success or similar roles.
• Strong background in tech industry automation.

Mansioni

• Lead a team of Customer Success Managers focusing on retention.
• Design scalable processes and optimize team performance.
• Collaborate with Sales, Product, and Support teams.

Conoscenze

Team Management

Customer Success

Communication

Data Analysis

Formazione

Bachelor’s degree in technical or engineering field

Descrizione del lavoro

A dynamic tech company is seeking a Customer Success Lead to enhance customer experience and satisfaction in a remote-first environment. The ideal candidate will manage a team, foster relationships with clients, and implement automation to improve outcomes. Applicants should have over a decade of experience in customer-facing roles, particularly within tech industries. This role promotes a collaborative culture, offering competitive compensation, flexible hours, and opportunities for personal development.