Interpreting Operations Manager

Medium; Remoto; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A global language services company is seeking an Interpreting Operations Manager to lead interpreting projects in a fully remote environment. The ideal candidate will have over 5 years of management experience in the interpreting industry and strong knowledge of operational processes. This role includes overseeing project execution, improving efficiency, and maintaining client satisfaction. You'll work within a collaborative team, engaging with international clients and leveraging modern language technologies to drive excellence in service delivery. Join us to make a significant impact!

Servizi

Full-time remote role

Opportunity to shape operations

Exposure to international clients

Collaborative team environment

Professional growth opportunities

Competenze

• More than 5 years of management-level experience within the interpreting industry.
• Deep knowledge of interpreting operations and process optimization.
• Strong understanding of applying AI within language services operations.
• Proven ability to manage budgets and improve operational efficiency.
• Fluency in English and at least one additional language.

Mansioni

• Oversee execution of interpreting projects ensuring high-quality delivery.
• Supervise and support project managers and operations staff.
• Own and improve interpreting operations processes and workflows.
• Develop tracking systems and KPIs for quality and productivity.
• Proactively identify risks and implement solutions.

Conoscenze

Management-level experience

Negotiation skills

Fluency in English

Understanding of interpreting tools

Communication skills

Descrizione del lavoro

This position is posted by Jobgether on behalf of a partner company. We are currently looking for an Interpreting Operations Manager in Bulgaria.

This role offers the opportunity to lead and optimize large-scale interpreting operations within a fully remote, global environment. You will oversee the end-to-end execution of interpreting projects, ensuring quality, efficiency, and profitability across diverse client engagements. Working closely with project managers and cross-functional teams, you will drive operational excellence through clear processes, performance tracking, and continuous improvement. The position has a strong leadership and strategic dimension, combining people management, process optimization, and risk mitigation. Your work will directly impact service quality, client satisfaction, and operational scalability. This role is ideal for a senior operations leader who thrives in dynamic, fast-evolving environments.

Accountabilities

• Oversee the execution of all interpreting projects, ensuring high-quality, timely, and cost-effective delivery across multiple teams.


• Supervise and support project managers and operations staff, providing guidance, structure, and performance oversight.


• Own and continuously improve interpreting operations processes, workflows, and resource allocation models.


• Ensure profitability and cost efficiency by monitoring budgets, utilization, and operational performance.


• Develop and maintain tracking systems and KPIs to measure quality, productivity, and client satisfaction.


• Proactively identify risks, obstacles, and dependencies across projects, implementing solutions to mitigate impact.


• Ensure clear, consistent communication across interpreting teams, operations divisions, and internal stakeholders, including visibility into large-scale initiatives and progress against goals.

Requirements

• More than 5 years of management-level experience within the interpreting industry.


• Deep knowledge of interpreting operations, industry standards, evolving technologies, and process optimization.


• Strong understanding of interpreting tools and the application of AI within language services operations.


• Proven experience managing operating budgets and making strategic decisions to improve efficiency and reduce costs.


• Demonstrated ability to build systems, support teams, and foster strong cross-functional relationships.


• Excellent negotiation, mediation, presentation, and conflict-resolution skills.


• Strong written and verbal communication skills, with experience engaging senior leadership.


• Comfort working in ambiguous, fast-changing organizational environments.


• Fluency in English and at least one additional language; more languages are a plus.

Benefits

• Full-time, fully remote role with a global working environment.


• Opportunity to lead and shape interpreting operations at a senior level.


• Exposure to international clients, large-scale projects, and modern language technologies.


• Collaborative, cross-cultural team environment.


• Professional growth within a mission-driven, operations-focused organization.

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.