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Senior LATAM Support Administrator (Remote Brazil)
Job summary
A global enterprise software support provider is seeking a Sr. Associate Administrator to optimize support processes and assist the Global Support Delivery team. The ideal candidate should be fluent in English, Portuguese, and Japanese, with strong analytical and problem-solving skills. This remote role will support various administrative tasks and enhance collaboration across teams. Competitive remuneration and growth opportunities are offered.
Benefits
Qualifications
- Experience with analytical procedures and data analysis.
- Analytical, logical problem resolution skills.
- Working knowledge of supporting business processes.
Responsibilities
- Evaluate and improve support processes.
- Assist Global Service Delivery leadership.
- Provide administrative services to Regional Managers.
- Design and deliver reporting.
- Analyze team performance metrics.
- Improve team collaboration using various tools.
- Provide translation services for support cases.
- Maintain engineer data and client data.
- Facilitate onboarding of new engineers.
- Assist engineers with remote access issues.
- Manage on-call schedule.
Skills
Education
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.