Senior LATAM Support Administrator (Remote Brazil)

Remotely; Italia; Remoto; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A global enterprise software support provider is seeking a Sr. Associate Administrator to optimize support processes and assist the Global Support Delivery team. The ideal candidate should be fluent in English, Portuguese, and Japanese, with strong analytical and problem-solving skills. This remote role will support various administrative tasks and enhance collaboration across teams. Competitive remuneration and growth opportunities are offered.

Servizi

Competitive compensation

Bonuses

Benefits packages

Competenze

• Experience with analytical procedures and data analysis.
• Analytical, logical problem resolution skills.
• Working knowledge of supporting business processes.

Mansioni

• Evaluate and improve support processes.
• Assist Global Service Delivery leadership.
• Provide administrative services to Regional Managers.
• Design and deliver reporting.
• Analyze team performance metrics.
• Improve team collaboration using various tools.
• Provide translation services for support cases.
• Maintain engineer data and client data.
• Facilitate onboarding of new engineers.
• Assist engineers with remote access issues.
• Manage on-call schedule.

Conoscenze

Fluent in English

Fluent in Portuguese

Fluent in Japanese

Interpersonal skills

Problem-solving skills

Attention to detail

Formazione

Bachelor’s degree in computer science or related field

Strumenti

Qlik

Salesforce

ServiceNow

PowerPoint

Excel

SharePoint

OneNote

Teams

Descrizione del lavoro

A global enterprise software support provider is seeking a Sr. Associate Administrator to optimize support processes and assist the Global Support Delivery team. The ideal candidate should be fluent in English, Portuguese, and Japanese, with strong analytical and problem-solving skills. This remote role will support various administrative tasks and enhance collaboration across teams. Competitive remuneration and growth opportunities are offered.