Jobs in Bologna, Italia

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For one of our clients, we are looking for an Admissions Manager, remotely from Europe and Eastern US.

As an Admissions Manager, you will own and refine the admissions process to ensure it is structured, data-driven, and customer-centric. Your role will involve designing and implementing efficient, scalable workflows to optimize the admissions process, integrating automation and digital tools to improve efficiency. You will lead a small team, ensuring they have the tools and resources needed to succeed. By focusing on operational execution and strategic oversight, you'll contribute to an improved admissions experience, directly impacting family satisfaction and organizational growth.

• Design and implement efficient, scalable admissions workflows to improve response times and decision-making.
• Automate and digitize key steps in the admissions process using CRM and workflow tools (e.g., HubSpot, Slack, JotForm).
• Identify inefficiencies and propose data-driven improvements to streamline the admissions process.
• Develop clear admission criteria and eligibility assessments to ensure families and children are a good fit for the program.
• Lead and manage a team of Admissions Specialists, providing training, resources, and clear processes for success.
• Communicate with families with transparency and empathy, addressing complex cases and exceptions.
• Collaborate closely with Sales, Education, and Operations teams to ensure a seamless admissions experience.
• Track performance metrics such as admissions speed, family satisfaction, and process effectiveness.

• 3-5 years of experience in admissions, customer success, or operational roles requiring structured decision-making.
• Experience managing teams and leading cross-functional collaborations.
• Expertise in workflow automation and CRM tools (HubSpot preferred).
• Strong problem-solving and analytical skills with a data-driven approach to decision-making.
• Excellent communication skills in English, with the ability to explain complex decisions clearly and effectively.
• Ability to design efficient, scalable processes and automate repetitive tasks.
• Familiarity with education or family profiling is a plus but not required.

• Fully remote position with flexible work hours.
• Opportunity to lead a small team in a fast-paced, dynamic environment.
• Competitive salary and performance-based incentives.
• Collaborative work culture with cross-functional team engagement.
• Professional development opportunities and training resources.
• Exposure to innovative tools and technologies to streamline admissions processes.
• A chance to make a significant impact on family satisfaction and organizational growth.