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Field Service Engineer Italy (Verona)
Job summary
A green tech company in Italy is seeking a Field Service Engineer to manage customer issues and support onsite services. The ideal candidate will have an electrical engineering background and strong Italian and English language skills. Responsibilities include technical installations and customer support. This role offers opportunities for bonuses and training in Europe and China.
Benefits
Qualifications
- Italian & English language skills at least on B2 level.
- Experience dealing with customers in critical situations.
- Willingness to work on call duty and to travel (60%).
Responsibilities
- Take ownership of dispatched customer issues.
- Support resources dispatched onsite during commissioning.
- Deliver support and contribute service solutions for customers.
- Perform all on-site installation commissioning repair maintenance.
Skills
Education
Hey there and welcome to your new Opportunity with us!
Being Field Service Engineer (FSE) in Italy (possible locations Verona / Milan / Bolgna / or nearby areas) is an exciting task since you are the superhero our clients need. You know what do not hesitate to directly speak with them as if they would setup of our solutions will satisfy their needs therefore these are your most important tasks :
- Take ownership of dispatched customer issues.
- Support resources dispatched onsite by RFM during commissioning and on site services.
- Support the RFM / PjM during commissioning and site acceptance services.
- Deliver support and contribute service solutions for our customers.
- Perform all on site installation commissioning repair maintenance and test tasks as well upgrades or rework activities.
- Follow operational procedures processes and practices as defined documented and consistently applied.
- Follow the applicable health and Safety instructions and regulations.
- Ensure up-to-date documentation work instructions and processes for existing and coming service contracts and agreements
- Support Europe Service Management by feeding back frequent and analytical service reports with each job and make suggestions for corrective activities
- Support resources dispatched onsite (FSE and SP) by RFM during commissioning and on site services
- Participate in the claim management and RMA process
- Taking care of service tools by ensuring an appropriate calibration process
- Take over randomly on call duties partly on weekends and nights.
All right so I hope you are now aware of what is up for you what background should you
have in order to feel comfortable with this role
Keep in mind its all about electrical equipment ideally has do not hesitate to directly speak with them as if thats why it is essential for you to have :
- Education as Electrical technician or Engineer. (Lets face it you need to understand ACDC Low / Medium Voltage etc as much we love people willing to join us from different faculties you should know your fair share of electrical conduits right)
- Italian & English language skills at least on B2
- Experience with Battery Storage solutions is beneficial.
- Experience dealing with customers in critical situations.
- Driving license is extremely important for the job
- H&S training to access to construction site with electrical specific training
- Willing to work on call duty AND to travel (60%).
The true topic for this decade lies in energy! We are more than happy to state that not only We are leading this discourse we also offer the fitting solutions for it. We have the strongest PV-Inverter R&D there is and became the worlds biggest Inverter Manufacturer which we are extremely proud of! And now for this decade we are increasing our game and You You might become part of it! Besides that many things await You :
- Bonus payments : we agree on Smart KPIs with You an You receive a nice Bonus at the end of the year isnt that something!
- A multinational team awaits You with lots of European and transeuropean exchange!
- Possibility for technical and commercial knowledge enhancement in regard to string inverters central inverters inverter stations including transformer and switch gear and storage solutions
- Technical and commercial training in our headquarter in Germany and even visits to the big R&D facility in China!
We are a green tech company with young creative minds.
We are fighting every day to make our mission happen Clean Power for All !
With 870GW of clean power presently installed worldwide we are on the road to success!
Founded in 1997 by University Professor Cao Renxian Sungrow is a leader in the research and development of solar inverters with the largest dedicated R&D team in the industry and a broad product portfolio offering PV inverter solutions and energy storage systems for utility-scale commercial & industrial and residential applications as well as internationally recognized floating PV plant solutions NEV driving solutions EV charging solutions and renewable hydrogen production systems.
Want to know more Check out what working with us is like!
MobileIron,Robotics,Field Service,Mechanical Knowledge,Sonography,IP Networking,Schematics,Mechanical Engineering,Medical Imaging,Human Resources,Programmable Logic Controllers,Troubleshooting
Employment Type : Full-Time
Experience : years
Vacancy : 1
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.