Help Desk Service Engineer

ATS Automation; Castel Bolognese; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading automation company in Castel Bolognese is looking for a skilled technician to provide support for customers and partners. The role involves resolving service requests, identifying machine references, and ensuring customer satisfaction. Candidates should hold a five-year Industrial Technical diploma with a mechanical or electrical emphasis and have 2-5 years of relevant experience. Good knowledge of English is also required, along with strong analytical and interpersonal skills.

Competenze

• Five year Industrial Technical diploma with Mechanical/Electrical emphasis.
• From 2 to 5 years of experience in a similar role.
• Good/great knowledge of English, both written and spoken.

Mansioni

• Support requests from customers or partners.
• Identify and associate the reference machine to the customer/partner.
• Resolve issues over the phone.

Conoscenze

Mechanical and electrical drawings

MS Office Suite

Technical competencies (electrical and mechanical)

Customer service skills

Analytical skills

Formazione

Five year Industrial Technical diploma

Strumenti

FUSION company enterprise system

Descrizione del lavoro

Responsibilities

• Support requests from customers or partners;
• Handles the technical question at the premises of the final customer and to the colleagues in order to complete the services.

Duties

• Through the switchboard, receiving phone calls for service requests from the customer or partner;
• Identifying and associating the reference machine to the customer/partner using FUSION and opening the resulting ticket;
• Try to resolve the issue over the phone, the ticket is closed on the system;

Studies- Training Courses

• Five year Industrial Technical diploma with Mechanical / Electrical emphasis Mechanical, Industrial, Design or Electrical Engineering;
• Training courses on handling service over the phone / remotely

Technical Skills

• Mechanical and electrical drawings;
• MS Office Suit and FUSION company enterprise system;
• Practiced technical competences (electrical and mechanical) on equipment produced and quality validation.

Interpersonal Skills

• Dedicated to satisfying customer expectations and requests, obtaining information first hand and using it to improve product/service; acting in consideration of customers, establishing and maintaining effective relations with customers and allowing Comecer to gain their respect;
• Using a rigorous logic and a precise method in order to solve difficult problems using effective solutions; probing all useful sources to find answers; being able to identify hidden problems and having excellent analytical skills to look beyond the obvious, never stopping at the first answer;
• Following established processes step by step.

Language skills

• Good/great knowledge of English, both written and spoken.

Experience

• From 2 to 5 years of experience as travelling technician or internal validation of different equipment.