Front Office à United States

At Splendido, A Belmond Hotel, we stand as a symbol of timeless elegance, perched high above the sparkling Gulf of Tigullio and the enchanting village of Portofino. Our history is legendary, and with each season, we continue to reimagine the future of luxury hospitality, where heritage meets innovation.

Become part of a caring team of professionals striving for excellence. At Belmond, we look for effortlessly engaging characters, whose personality, humor, and charm shine through, creating a culture for unscripted and instinctive service and genuine human connection.

We are looking for an Assistant Executive Housekeeper to support our Housekeeping operations. The Assistant Executive Housekeeper will assist in overseeing the housekeeping operations across all areas of the hotel. This role requires a strategic leader capable of ensuring the highest standards of cleanliness, hygiene, and aesthetic appeal are consistently maintained. The ideal candidate will excel in managing teams, developing and implementing housekeeping protocols, and ensuring compliance with health and safety regulations. Additionally, this role involves coordinating the efforts of housekeeping staff to achieve optimal operational efficiency.

Key Responsibilities :

Housekeeping Operations Supervision :

• Assist in supervising housekeeping operations in all areas of Hotel Splendido.
• Ensure the hotel maintains the highest standards of cleanliness, hygiene, and aesthetic appeal.

Personnel Management and Training :

• Support the training and management of housekeeping staff to ensure they provide top-level services while adhering to company policies.
• Conduct regular performance evaluations of staff and provide constructive feedback to support their professional development.
• Develop and implement training programs for new hires as well as ongoing training for existing staff.

Standard Operating Procedures (SOP) :

• Help establish and enforce standard operating procedures (SOPs) for cleaning and maintenance tasks to ensure consistency across all areas of the hotel.
• Monitor daily operations to ensure all housekeeping activities are carried out efficiently and promptly.

Maintenance of Hotel Areas :

• Ensure guest rooms, public areas, back-of-house areas, and grounds are maintained according to established cleanliness and quality standards.
• Coordinate with other departments such as maintenance, front office, and laundry services to ensure seamless operation.

Budget and Inventory Management :

• Assist in preparing annual budgets for the housekeeping department in collaboration with financial managers.
• Manage inventory levels of cleaning supplies, linens, uniforms, equipment, etc., ensuring adequate stock while controlling costs.
• Negotiate contracts with vendors to secure quality products at favorable pricing.

Quality Assurance and Complaint Resolution :

• Implement quality assurance measures to regularly inspect facilities for cleanliness and maintenance issues.
• Address any guest complaints regarding housekeeping service promptly and efficiently.

Updates and Innovation :

• Stay updated on the latest trends in cleaning technology and sustainability practices to continually improve service delivery.
• Promote environmentally friendly cleaning practices throughout all operations under supervision.

Compliance and Safety :

• Ensure compliance with all local laws regarding health and safety in hospitality settings.
• Develop risk assessment strategies for housekeeping tasks to minimize accidents or injuries among staff members.

Communication and Reporting :

• Maintain clear communication channels between the housekeeping department and upper management.
• Provide regular reports on key performance indicators (KPIs), challenges faced, solutions implemented, and suggestions for operational improvements

Requirements

Who You Are :

• Extensive experience in luxury hotel housekeeping management.
• Bachelor’s degree in Hotel Management or a relevant field preferred.
• Demonstrated leadership skills with a track record of developing high-performing teams.
• Strong organizational skills with an ability to multitask efficiently in a fast-paced environment.
• Excellent communication skills both verbal and written.
• Proficient in English and Italian.
• Solid experience and knowledge of Leading Quality Assurance (LQA) standards.

What You’ll Gain :

• Competitive compensation with a seasonal contract from April to November 2025, according to C.C.N.L. Settore Turismo - Level 2, Assistant Executive Housekeeper.
• Exclusive benefits, such as accommodation, transportation support, and delicious meals provided by our staff canteen.
• Access to Discovering Belmond , allowing you to explore our properties worldwide and enjoy discounted rates on trains, cruises, safaris, and fine dining experiences.
• The chance to work in an environment that values diversity, inclusiveness , and sustainability , all while preserving the heritage and craft that define Belmond.
• Incentive based on quality goals.

About Belmond : Since 1976, Belmond has been a pioneer in luxury travel, spanning 24 countries with 46 exceptional properties. Our legacy is built on authenticity, craftsmanship, and the desire to create meaningful, lasting memories for our guests. As part of LVMH Moët Hennessy Louis Vuitton, we are committed to excellence in everything we do, from the guest experience to our dedication to sustainability and community.

Join us in our journey to redefine the future of luxury, where tradition and innovation meet to create unforgettable moments.

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