Wholesale Customer Service Representative - English and Spanish Speaking

Vans; Pederobba; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A global apparel and footwear company is seeking an Account Coordinator fluent in English and Spanish for its Wholesale Customer Service Department in Pederobba. The role involves managing accounts across the EMEA region, tracking orders, and generating reports. The ideal candidate will have strong communication skills and an understanding of logistics in a dynamic environment.

Competenze

• Fluency in English and Spanish is required.
• Proficient in using Excel for data interpretation and reporting.
• Understanding of logistics processes is essential.

Mansioni

• Manage accounts across several markets in the EMEA region.
• Compile and generate orderbook reports related to customers.
• Participate in meetings with stakeholders and manage email communication.
• Interpret daily reports as needed by the business.
• Follow the end-to-end order to shipment process.
• Work with sales operations to track shortages and delays.

Conoscenze

Outstanding English verbal and written communication

Outstanding Spanish verbal and written communication

PC Literate

Excel skills with the ability to interpret data and produce reports

Understanding of logistics and DC activity

Ability to balance responsibilities in a dynamic and fast-paced environment

Descrizione del lavoro

VF is looking for an Account Coordinator fluent in English and Spanish to join our Wholesale Customer Service Department in Pederobba (TV) and look after our Accounts across the EMEA Region.

About VF

VF is one of the world’s largest apparel, footwear and accessories companies connecting people to the lifestyles, activities and experiences they cherish through our family of iconic brands such as Vans, The North Face, Timberland, Dickies, Eastpak, Napapijri. At the heart of our journey lies our company-wide purpose: We power movements of sustainable and active lifestyles for the betterment of people and our planet. This is our purpose. It’s the reason we come to work every day. It’s a commitment shared by our global associates acrossallbrands. Our purpose unites us and leads us to pursue our goals, together. This is our calling.

Let’s Talk about the Role

You will be the first point of contact for our Wholesale accounts, responsible for tracking the lifecycle of accounts from order entry to final delivery, along with being the first point of contact for the Team on Operational activities. You will engage andmanagerelationshipswithexternalandinternalstakeholderstoensuresmooth

orderbookmanagement, with a main focus being optimizing conversion by utilizing pivotal connections with central and regional functions.

How You Will Make a Difference

• You will understand and manage accountsacrossseveralmarkets in the EMEA region, and ensure timely orderbook conversion.

• You will be responsible for compiling and generating Orderbook reports as they relate to customers.

• You will participatein meetingswithinternalandexternalstakeholdersandmanageemail communication

• You will interpret avarietyofdailyreportsasneededby the business

• You will follow the end-to-end order to shipment process, liaising with our DC to ensure timely shipping

• You will workwithsalesoperationsand planningtotrackshortages anddelaystosupply,communicatingto thecustomerwhererequiredin order tomaintainacleanorderbook

Skills for Success

• Outstanding English and Spanish verbal andwrittencommunication

• PC Literate

• Excelskillswiththeabilityto interpretdata andproducereports

• Understandingoflogisticsand DCactivity

• Abilitytobalanceresponsibilitiesin adynamicand fast-pacedenvironment

Free to Be, Inclusion & Diversity

As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day.

As an equal opportunity and affirmative action employer, VF is committed to support disadvantaged groups whilst providing equal opportunities for both VF associates and applicants alike.

If you like what you have read and want to join our team then we would like to hear from you!

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