Technical Support Engineer/Presales

Sangfor Technologies; Bardi; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading technology company is seeking a Technical Support Engineer in Bardi, Italy. In this role, you will provide face-to-face and remote technical support to customers. The ideal candidate will have a Bachelor's degree and at least 2 years of experience in the IT industry. Knowledge of networking best practices and certifications like CCNA or CCNP are highly desired. Strong communication and analytical skills are essential for troubleshooting effectively.

Competenze

• Minimum of 2 years experience in the IT industry as a technical engineer.
• Solid knowledge of TCP/IP and common protocols.
• Certifications such as CCNA or CCNP are desired.

Mansioni

• Provide technical support face-to-face and remotely.
• Assist with POC, demonstrations, and presentations.
• Train internal and external users/partners.

Conoscenze

Network best practices

Troubleshooting technical issues

Analytical skills

Problem-solving skills

Communication skills

Formazione

Bachelor's Degree in Engineering

Strumenti

Cisco

Juniper

Fortinet

Bluecoat

Riverbed

Aruba

Ruckus

Descrizione del lavoro

Responsibilities

Face-to-face engagement (on-site support) with Customer to provide Technical Support

In charge of or assist on POC (Proof of Concept), Demonstration, Presentation, technical exchanges, tracking and fixing technical issue, training partner and customer.

Technical support by phone, email and another remote way.

Provide training to internal and external end users / partners.

Requirements

Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, Engineering (Computer / Telecommunication) or equivalent.

Minimum of 2 years experiences in IT industry as technical engineer is required, including solid knowledge of network best practices. Thorough understanding of TCP / IP, including common protocols, applications, routing, and the OSI Model.

Knowledge of firewall, UTM, Network Security technologies or Wireless Technologies and know well about main stream network equipment (likes used etc. Cisco, Juniper, Fortinet, Bluecoat, Riverbed, Aruba, Ruckus).

Have strong analytical and problem-solving skills and a solid understanding of how to troubleshoot technical issues that involve network products.

Certifications such as CCNA or CCNP along with proven experience will be helpful and desired.

Excellent oral and written communication skills.

Required language(s) : English