Technical Service Specialist - Campania

Abbott Laboratories; Salerno; In loco; EUR 40.000 - 55.000; Tempo pieno

Descrizione del lavoro

A global leader in diagnostics is seeking a Technical Service Specialist in Campania, Italy. This role focuses on ensuring diagnostic instruments perform optimally, providing first-line support, and engaging with healthcare professionals. The ideal candidate has a Bachelor’s degree in a relevant field and 2–3 years of technical service experience. Join us to innovate in healthcare and improve patient outcomes.

Competenze

• 2–3 years of experience in a similar technical service role.
• Proven ability to engage with lab staff and healthcare professionals.

Mansioni

• Provide first line support for Abbott Ambassadors.
• Plan and execute maintenance activities for instruments.
• Assist with instrument installations and deinstallations.
• Support hardware and software upgrades.

Conoscenze

Customer engagement

Technical expertise

Communication skills

Problem-solving

Proficiency in analytical tools

Formazione

Bachelor’s degree in relevant field

Strumenti

Diagnostic instruments

Analytical software

Descrizione del lavoro

Join Abbott – Shaping the Future of Diagnostics

Abbott is a global leader inin vitro diagnostics, driving innovation across hospitals, reference labs, blood banks, and clinics. Our cutting-edge systems and tests deliverautomation, flexibility, cost-efficiency, andclinical excellence. With a legacy of transforming medical diagnostics from art to science, Abbott is committed to improving patient outcomes and reducing healthcare costs.

We’re looking for a passionate and skilled:

Technical Service Specialist

Why This Role Matters

As aTechnical Service Specialist, you’ll be at the heart of our mission—ensuring our diagnostic instruments perform at their best to support accurate and timely patient care. You’ll play a key role in maintaining and upgrading our systems, supporting installations, and delivering exceptional service to our customers.

What You’ll Do

• Be thefirst line of supportfor Abbott Ambassadors, resolving service issues efficiently (under 4 hours labor time).
• Plan and execute maintenance activities to ensure optimal instrument performance.
• Assist withinstrument installations and deinstallations, contributing to seamless transitions for our clients.
• Supporthardware and software upgrades(TSBs) to keep systems up to date.

How Success is Measured

• Customer satisfaction(NPS)
• Achievement ofservice KPIs
• Contribution toeconomic growth and profitabilityin your district

What We’re Looking For

• Bachelor’s degreeor equivalent experience in:
  • Mechanical, Electrical, Biomedical, Biotechnology, or Clinical Engineering
• 2–3 years of experiencein a similar technical service role
• Proven ability toengage with lab staff and healthcare professionals
• Strongtechnical expertisein diagnostic instruments
• Excellentcommunication and problem-solving skills
• Proficiency inanalytical tools and software

Why Abbott?

At Abbott, you’ll be part of a company that values innovation, integrity, and impact. You’ll work in a collaborative environment where your contributions directly support better healthcare outcomes. Join us and help shape the future of diagnostics.