IT System Administrator role at ION. Location: Pisa or Milan, Italy.
Responsibilities
- Provides technical support/delivery capability for LIST services.
- Provides troubleshooting on technical issues with the aim to reduce incident recovery time.
- Collaborates on releases and deployment of services.
- Monitors LIST solutions.
- Participates in analysis and design of complex solutions and requirements definition, including translating technical and business requirements into physical installations.
- May handle customer inquiries.
- Participates in IT security and cybersecurity activities: support recovery programs, run system analysis, identify potential issues.
- Assists with production of technical documentation.
Your Skills, Experience, And Qualifications
- Bachelor’s or Master’s degree in a computer-related field preferred or equivalent combination of formal education.
- 2/3 years’ experience in a similar role.
- Good knowledge of Linux and shell scripting.
- Professional knowledge of high-level protocols and IT communication systems.
- Client-focused attitude.
- Strong analytical and problem-solving skills.
- Ability to prioritize and manage workload effectively.
- Excellent written and oral communication skills in English and Italian.
- Location: Italy (Pisa or Milan).
Preferred Qualifications
- Experience with using, troubleshooting and maintaining SaaS services.
- ITIL process know-how for incident, change and problem management.
- ITIL 4 Foundation Certification preferred.
- Cybersecurity Certification preferred.
Seniority level
Employment type
Job function
- Information Technology
- Software Development
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