Room division Manager

Mangia's; Ragusa; In loco; EUR 70.000 - 90.000; Tempo pieno

Descrizione del lavoro

A distinguished hospitality brand is seeking a Room Division Manager for a 5-star resort in Ragusa, Sicily. The ideal candidate will lead the Room Divisions team, ensuring operational efficiency and high-quality service standards. With a minimum of 5 years' experience in upper upscale resorts, candidates must be fluent in Italian and English, possess strong leadership skills, and demonstrate a passion for excellence. The position offers a seasonal contract with accommodation and meals provided, as well as career growth opportunities.

Servizi

Accommodation available

Meals provided

Career growth opportunities

Ongoing training

Dynamic work environment

Competenze

• 5+ years of experience in Upper Upscale Resorts.
• In-depth knowledge of Front Office, Concierge, Housekeeping operations.
• Experience with revenue management and reservations.

Mansioni

• Lead Room Divisions team to ensure operational efficiency.
• Plan and control all areas of the Rooms Division.
• Enhance the performance of operations and implement projects.

Conoscenze

Leadership skills

Guest service orientation

Communication skills

Dynamic problem-solving

Fluency in Italian

Fluency in English

Strumenti

PMS knowledge

Revenue management systems

Descrizione del lavoro

Mangia’s Resorts, a distinguished hospitality brand of Aeroviaggi S.p.A., embodies the essence of Authentic Italian Vacanza within the upper‑upscale segment. With 17 owned properties across Sicily and Sardinia—including 2 city hotels, 10 four‑ and five‑star resorts, and 5 clubs—Mangia’s offers guests immersive and memorable stays that celebrate Italian heritage, nature, and lifestyle. Reflecting our commitment to excellence and international recognition, two of our resorts proudly belong to the prestigious Autograph Collection by Marriott, while one is part of the refined Curio Collection by Hilton.

Job description

On the southeastern coast of Sicily, nestled between the blue of the Mediterranean Sea and centuries‑old olive groves, Costa Ragusa comes to life with two unique experiences: an exclusive 5-star resort and a charming village that embodies authentic allure.

We are seeking an Room Division Manager to join our team at the property located in Ragusa for the upcoming 2026 season.

Responsabilities:

• Lead the Room Divisions team and its departments within budgeted guidelines, to ensure operational efficiency, high quality service standards, and consistent excellence along with a seamless guest experience
• Plan, direct, control, coordinate and participate in all areas and activities of the Rooms Division
• Identify opportunities and development solutions to enhance the performance for all aspects and operations
• Implement any Rooms‑related projects and programs
• Create, monitor and enforce Rooms Divisions KPI's, schedules, policies and procedures for own management and teams
• Develop positive relations with all stakeholders, whilst remaining professional and service oriented at all times, always ensuring a high level of courtesy with all parties
• Ensure appropriate processes and systems are in place to control costs, deliver both revenue and profit margins as per budget projections
• Supervise all safety and hygiene standards

Requirements

• A minimum of 5 years' working experience in a similar position in Upper Upscale Resorts. International experience will represent a plus
• In depth knowledge of Front Office and Concierge, Housekeeping and Laundry operations in Upper Upscale Resorts
• Good knowledge of revenue management, PMS and reservations
• Fluent in Italian and English. Knowledge of a third European language will represent a plus
• Excellent communication skills in all aspects: verbal, written and non‑verbal
• Dynamic, curious and that exhibits a passion for excellence, will have the ability to multitask and solve problems efficiently
• Strong leadership skills, service oriented and guest focused, talented in people management, performance driven, assertive and pleasant personality
• Superb organisational and interpersonal skills: you must be approachable, open‑minded and fair, with impeccable grooming standards

What We Offer:

• Type of contract seasonal
• Accommodation available
• Meals provided
• Career growth opportunities within the company
• Dynamic and collaborative work environment
• Ongoing training and access to professional development courses