Front Desk Manager

Rocco Forte Hotels; Liscia di Vacca; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A luxury hotel group in Sardinia is looking for a Front Desk Manager to lead the guest service team and ensure exceptional hospitality standards. The ideal candidate has prior experience in 5-star hotels and strong command of Italian and English, with additional language skills preferred. Responsibilities include managing the Front Office, enhancing guest relations, and coordinating with the hotel Manager and team. This position offers a permanent contract and various staff benefits, located in an idyllic coastal setting.

Servizi

Permanent contract

Learning & development activities

Discounts on hotel stays and restaurants

Staff celebrations

Competenze

• Excellent command of Italian and English; a third language preferred.
• Previous experience as Front Desk Manager in 5-star hotels.
• Evidence of self-development through specialized courses.

Mansioni

• Coordinate and supervise Reception and Concierge operations.
• Manage guest relations and team performance.
• Ensure excellence in service standards and guest satisfaction.

Conoscenze

Managing Team Performance

Personal Effectiveness

Service excellence

Formazione

Degree in hotel management

Strumenti

Protel or Opera

Microsoft Office

Descrizione del lavoro

FRONT DESK MANAGER

Rocco Forte Hotels is looking for talented individuals for the upcoming opening in Liscia di Vacca, Porto Cervo, Sardinia. Located in one of the most stunning coastal areas of Sardinia, the new resort, opening in 2026, will offer an exceptional hospitality experience. The property will feature a state-of-the-art spa, dedicated meeting and events spaces, three restaurants highlighting fresh, local ingredients, and a rooftop bar with breath-taking views of the Sardinian coastline. Designed to combine luxury, comfort, and the beauty of the surrounding landscape, the resort will provide a unique environment where guests can enjoy both relaxation and engaging experiences. The new property is set to become a new landmark of refined hospitality on the Sardinian coast.

Main purpose

As Front Desk Manager you will be one of our Ambassadors of Excellence: quality and Guest care will be your main focus. You will be responsible for the operations of our Front Office, ensuring the highest service standards. You will support, coordinate and develop the department’s team members in order to exceed Guests’ expectations. Reports to: Hotel Manager.

Main duties & responsibilities

• Coordinate and supervise Reception and Concierge operations
• Guest relations
• Responsible for selection and development of team members, monitoring performance and providing feedback and setting relevant development objectives to each one of them
• Responsible for leading the department in order to reach financial, quality and people objectives. Daily cooperation with Reservations to maximise occupancy and room revenue
• Review daily arrivals to ensure proper handling of any Guest’s request. Manage room allocation and accounting tasks related to front office operations

We offer

• Permanent contract according to C.C.N.L. Settore Turismo
• Learning & development activities and career opportunities
• Opportunity to stay in one of our hotels at a reduced rate (35€ per night) upon reaching 6 working months. You will also be entitled to 50% discount at bars and restaurants of the Company and 20% discount on wellness treatments at our Spa and on products "Irene Forte"
• Staff celebrations

Competencies required

• Managing Team Performance: sets high standards for oneself and Team Members, provides guidance, development and takes corrective action in order to achieve consistently high levels of service
• Personal Effectiveness: adapts interpersonal style and skills so that high quality results are achieved. Modifies behaviour to accommodate for certain individuals, situations and different tasks
• Personal and team development: seeks opportunities to learn and to develop themselves and others in order to add value to the performance of the department and hotel
• Business awareness: understands the direct connection between day-to-day service delivery and how it impacts departmental, hotel and company success
• Service excellence: delivers service standards, which consistently exceed guest expectations
• Technically skilled: demonstrates and understands job requirements and displays the technical skills and knowledge required to perform job well and in line with the departmental SOPs

Other requirements

• Excellent command of Italian and English, both spoken and written. A third language is preferred (Spanish, French or German)
• Previous experience as Front Desk Manager in 5 stars hotels; international experience preferred
• Preferable degree in hotel management
• Preferable evidence of self-development through specialized courses, conferences/workshops
• Knowledge of Hotel Management software such as Protel or Opera
• Knowledge of Microsoft Office package

Please apply forwarding your CV with full details and enclose the approval to process the personal data according to local privacy laws and standards (d.lgs. 196/03).