Application Engineer for Technical Support

Keysight Technologies; Cernusco sul Naviglio; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A leading technology firm is seeking an Application Engineer for its application and technical support team in Italy. You will provide support for customers in resolving technical issues, offering assistance with Keysight products across various industries. The ideal candidate has 3-5 years of experience, a degree in Electronics Engineering or a related field, and strong communication skills in English. This role is pivotal in ensuring customer satisfaction and involves hands-on engagement with high-speed digital technology.

Competenze

• 3-5+ years of experience in application engineering or technical support roles.
• Proven experience in using oscilloscopes and high-speed digital technologies.
• Clear written and verbal communication skills in English.

Mansioni

• Provide timely application support to customers and sales partners.
• Guide customers in the use of Keysight products.
• Document customer interactions and case resolutions.

Conoscenze

Electronics Engineering

Technical support

Clear communication

Signal integrity

Problem-solving

Formazione

Bachelor's or Master's degree in Electronics Engineering, Physics or related field

Strumenti

Oscilloscopes

Data acquisition systems (DAQ)

Function generators

Python

MATLAB

Descrizione del lavoro

Overview

Keysightis at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15, employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over countries. Learn moreabout what we do.

Our award-winningculture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions.We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

About the Job

Put your experience to work as an Application Engineer in the dynamic and challenging environment of Keysight's Application and Technical Support team, with focus on High Speed Digital.

Every day you will have the opportunity to impact the success of multiple customers as they work on the forefront of technology. To stay on top of your career you will be provided access to the breadth of Keysight's electronic measurement equipment, training with our product development teams, and partner closely with the R&D and the sales teams across Keysight.

You will be trained to help Keysight's customers select and utilize the right solutions for their electrical and electronics testing needs across a breadth of industries including automotive, wireless, aerospace, education, and semiconductor.

About the Team

You will be part of our European Keysight Technical and Application Support team, supporting our customers and strategic partners across >

15 countries; and working in collaboration with our engineering and product development teams to resolve a variety of highly complex technical issues.

Responsibilities

• Provide timely and effective application support to Keysight customers and sales partners, assisting in the resolution of technical issues of varying scope and complexity.
• Guide customers in the use of Keysight products, including support for software automation, and assist in solving complex technical challenges.
• Track and document customer interactions and case resolutions using Keysight’s case management system, ensuring all customer commitments are met.
• Share technical expertise by authoring and publishing technical articles and documentation.
• Deliver in-depth product demonstrations directly to customers or remotely.
• Leverage post-sales engagements to identify broader customer needs and generate highly qualified leads for the sales organization.
• Work with key performance indicators (KPIs) such as case resolution time, customer satisfaction scores, and support efficiency, contributing to continuous individual and team improvement and operational excellence.

Qualifications

Required Qualifications

• Bachelor’s or Master’s degree in Electronics Engineering, Physics or related field.
• 3 / 5+ years of experience in application engineering or technical support roles within the test and measurement industry.
• Proven experience in using equipment such as Oscilloscopes, High-Speed Oscilloscopes, BERTs (Bit Error Rate Testers), AWGs (Arbitrary Waveform Generators) and understanding of high-speed digital technologies such as signal integrity, timing analysis.
• Protocol-level debugging and familiarity with digital standards ( HDMI, USB, DDR, MIPI, Ethernet, PCIe) is a plus.
• Hands‑on experience with general‑purpose test instruments, including digital multimeters (DMM), data acquisition systems (DAQ), function generators, power supplies, electronic loads, counters, oscilloscopes and related automation software.
• Clear written and verbal communication skills; able to explain technical subjects over the phone and through email. An advanced level of English language is required.
• Committed to continuous improvement through data-driven analysis and process optimization.

Desired qualifications

• Understanding of generation, demodulation, and analysis of digital communication signals.
• Ability to develop and troubleshoot automation scripts using languages such as Python, MATLAB, or SCPI command sets.

Careers Privacy Statement

Keysight is an Equal Opportunity Employer.