VP, Branch Business Manager, Consumer Banking Group

DBS; Indonesia; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading Asian bank in Indonesia is looking for a VP, Branch Business Manager to oversee operations and drive growth in the Consumer Banking Group. The role requires strong leadership and strategic thinking, with responsibilities including managing branch personnel, ensuring compliance, and enhancing customer satisfaction. Ideal candidates will have expertise in retail banking operations and a proven track record in driving business success. Competitive salary and benefits are offered in a dynamic work environment.

Benefits

Competitive salary

Benefits package

Qualifications

• Strong understanding of retail banking operations, customer service, and sales management.
• Excellent communication and interpersonal skills.
• Ability to think strategically and make data-driven decisions.

Responsibilities

• Oversee branch operations and service delivery.
• Develop strategies for business growth and customer acquisition.
• Manage and lead branch personnel effectively.
• Collaborate to identify market opportunities.
• Ensure compliance with policies and regulations.

Skills

Retail banking operations

Customer service

Sales management

Data analysis

Team-building

Tools

Banking software

Customer Relationship Management (CRM)

Job description

VP, Branch Business Manager, Consumer Banking Group (WD78775)

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you.

Responsibilities

• Oversee the day-to-day operations and performance of the branch, ensuring efficient and effective service delivery to customers
• Develop and implement strategies to drive business growth, increase customer acquisition, and enhance customer satisfaction
• Manage and lead a team of branch personnel, including tellers, customer service representatives, and other staff, ensuring they are trained, motivated, and performing at their best
• Collaborate with the regional and central teams to identify and capitalize on market opportunities, and implement initiatives to improve the branch's performance
• Ensure compliance with all relevant policies, procedures, and regulatory requirements
• Analyze branch-level data and metrics to identify areas for improvement and make data-driven decisions
• Represent the branch and the bank in the local community, building relationships with key stakeholders and partners

Requirements

• Strong understanding of retail banking operations, customer service, and sales management
• Excellent communication, interpersonal, and team-building skills
• Ability to think strategically, analyze data, and make data-driven decisions
• Proficient in using relevant banking and customer relationship management (CRM) software
• Demonstrated track record of driving business growth and improving customer satisfaction
• Commitment to continuous learning and professional development

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.