User Growth & Operations Lead - Global Payment (Indonesia)

ByteDance; Daerah Khusus Ibukota Jakarta; On-site; IDR 832.778.000 - 1.332.446.000; Full time

Job summary

A global tech company in Jakarta is seeking a User Growth & Operations Lead to drive growth for BNPL products, coordinate with regulatory bodies, and manage operational tasks. Ideal candidates should have strong operations knowledge, experience in user growth strategies, and a deep understanding of consumer finance. Join a diverse team committed to inspiring creativity and enriching lives.

Qualifications

• Strong operations knowledge with experience in multi-finance companies or BNPL organizations.
• Experience in user growth and promotional strategies.
• Deep understanding of consumer finance and BNPL ecosystem.

Responsibilities

• Drive growth for BNPL products on e-commerce platform.
• Coordinate communications with OJK on regulatory matters.
• Support daily operations including KYC/AML and customer service.

Skills

Operations knowledge (KYC/AML)

User growth strategy

Analytical capabilities

Communication skills

Stakeholder management

Job description

User Growth & Operations Lead - Global Payment (Indonesia)

Location: Jakarta

Team: Product

Employment Type: Regular

Job Code: A255180

Responsibilities

1. Team Introduction

   In line with the globalization strategy and vision of the company, the Global Payments team builds a platform to provide cross-border payment solutions for all ByteDance's products and services, that are growing rapidly worldwide. This is an exciting opportunity to make an impact on global scale across all ByteDance's business usecases.

2. 1. User Growth - BNPL

   • Drive overall growth for all BNPL products on e-commerce platform, including user acquisition, activation, and retention.
   • Lead growth initiatives for BNPL products, supporting both product adoption and revenue expansion.
   • Develop and optimize promotion strategies, growth mechanisms, and user funnel performance.
   • Collaborate with business and marketing teams to secure budgets and deliver impactful growth campaigns.
   • Monitor product performance and prepare BRDs for improvements or new feature suggestions.

3. 2. OJK Liaison & Regulatory Coordination

   • Help coordinate communications with OJK on regulatory matters.
   • Prepare audit materials, regulatory reports, business plans, and documentation in Bahasa and English.
   • Support OJK reviews related to compliance, customer protection, financial literacy programs, and corporate governance.
   • Ensure strong internal standards—risk, anti-fraud, audit, and compliance.

4. 3. Multi-Finance Operations

   • Support daily operations and oversee operational areas including KYC/AML, customer service, BPO operations, etc.
   • Serve as the operational reporting lead for OJK.
   • Ensure adherence to OJK expectations regarding governance, anti-fraud, customer education, and risk processes.

Qualifications

Minimum Qualifications:

• Strong operations knowledge (KYC/AML, governance, risk, customer ops), with experience in multi-finance companies or BNPL organizations strongly preferred.
• Experience in user growth, promo strategy, or related growth-driving responsibilities.
• Deep understanding of consumer finance and BNPL ecosystem.

Preferred Qualifications:

• Experience interacting with OJK or handling regulatory/compliance matters.
• Strong analytical, communication, and stakeholder management capabilities.

Job Information

About Us

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join ByteDance

Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.

As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.