Travel Consultant – Tour Planner (Japanese Speaker)

PT. Jembatan Indonesia Jepang; Jakarta Pusat; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A travel consultancy is seeking a Travel Consultant – Tour Planner to manage tour arrangements and enhance client experiences. The ideal candidate will have proficiency in Japanese (JLPT N2) and experience in travel coordination. Responsibilities include planning detailed itineraries, liaising with Japanese vendors, and ensuring smooth operations during tours. This role offers exciting opportunities to travel to Japan. Join us and help create memorable journeys for our clients.

Qualifications

• JLPT N2 proficiency in Japanese, focusing on professional conversation.
• Experience in the tourism or travel planning industry.
• Strong multitasking skills to manage several tours with professionalism.

Responsibilities

• Communicate with Japanese vendors regarding tour arrangements.
• Plan personalized travel itineraries for clients.
• Ensure smooth operations during client tours.
• Anticipate potential issues and handle complaints effectively.
• Stay updated on travel trends in Japan.

Skills

Proficiency in Japanese (Minimum JLPT N2)

Experience in tour planning or travel coordination

Multitasking

Problem resolution

Customer service oriented

Job description

Overview

If you love impressing people with thoughtful tour arrangements and have a passion for Japanese culture, this is your chance. As a Travel Consultant – Tour Planner, you'll take charge of planning detailed tours and coordinating directly with Japanese vendors.

As a valued team member, you'll also have the exciting opportunity to travel to Japan to accompany client tours, building stronger connections and ensuring a smooth and memorable travel experience.

Responsibilities

• Communicate with Japanese vendors through booking, calls, and email coordination for businesses related to the tour such as hotels, restaurants, attraction sites, bus, etc.
• Plan detailed and personalized travel itineraries.
• Arrange schedules for multiple tours.
• Ensure smooth operations and excellent customer experience during the tour.
• Anticipate and address potential issues to prevent customer complaints, and skillfully handle complaints with professionalism by providing effective solutions and actionable follow-ups.
• Stay up to date on Japan’s travel trends.

Requirements

• Proficiency in Japanese (Minimum JLPT N2), specifically speaking in professional conversation.
• Experience in tour planning or travel coordination.
• Able to multitask and manage multiple tours at once.
• Calm and collected under pressure, able to resolve issues independently and by working with others.
• Able to elevate matters to a higher manager when needed.
• Passion for people, service, and detail-oriented.

Japanect was founded in 2017. With the philosophy of “Continuously creating value between Indonesia and Japan,” Japanect is engaged in the travel to Japan business, which handles travel to Japan, and consulting business, which supports Japanese companies in Indonesia.