Travel Consultant – Tour Planner (Japanese Speaker)

PT. Jembatan Indonesia Jepang; Jakarta Pusat; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A travel consulting firm in Jakarta Pusat is seeking a Travel Consultant – Tour Planner to coordinate tours and communicate with Japanese vendors. The successful candidate should have proficiency in Japanese (JLPT N2) and experience in tour planning. Responsibilities include creating detailed itineraries and ensuring customer satisfaction during tours. This role offers an exciting opportunity to travel to Japan and enhance customer relationships through outstanding service.

Qualifications

• Minimum JLPT N2 proficiency in Japanese for professional conversation.
• Experience in coordinating and planning tours.
• Ability to manage multiple tours under pressure.

Responsibilities

• Communicate with Japanese vendors for tour-related bookings.
• Plan and arrange detailed travel itineraries.
• Ensure smooth operations during tours.

Skills

Proficiency in Japanese (Minimum JLPT N2)

Experience in tour planning

Ability to multitask

Calm under pressure

Detail-oriented

Job description

Overview

As a Travel Consultant – Tour Planner, you'll take charge of planning detailed tours and coordinating directly with Japanese vendors. If you love impressing people with thoughtful tour arrangements and have a passion for Japanese culture, this is your chance. As a valued team member, you'll also have the exciting opportunity to travel to Japan to accompany client tours, building stronger connections and ensuring a smooth and memorable travel experience.

Responsibilities

• Communicate with Japanese vendors through booking, calls, and email coordination on businesses related to the tour such as hotels, restaurants, attraction sites, bus, etc.
• Plan detailed and personalized travel itineraries.
• Arrange schedules for multiple tours.
• Ensure smooth operations and excellent customer experience during the tour.
• Anticipate and address potential issues to prevent customer complaints, and skilled in handling complaints with professionalism by providing effective solutions and actionable follow-ups.
• Stay up to date on Japan’s travel trends.

Requirements

• Proficiency in Japanese (Minimum JLPT N2), specifically speaking in Japanese professional conversation.
• Experience in tour planning or travel coordination.
• Able to multitask to manage multiple tours at once.
• Calm and collected under pressure and able to resolve issues at hand both independently and by working with others.
• Able to elevate matters to a higher manager when needed.
• Passion for people, service, and detail-oriented.

About Japanect

Japanect was founded in 2017. With the philosophy of “Continuously creating value between Indonesia and Japan,” Japanect is engaged in the travel to Japan business, which handles travel to Japan, and consulting business, which supports Japanese companies in Indonesia.