Transport Product Operations Analyst - Post Purchase

PT Trinusa Travelindo; Jakarta Utara; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading online travel platform in Jakarta Utara is seeking a Product Operations Associate to ensure seamless platform operation. You will troubleshoot issues, collaborate with teams, and execute product fixes. Ideal candidates possess strong analytical skills, a degree in IT, and the ability to work under pressure. This role offers a dynamic work environment and opportunities for growth.

Qualifications

• Strong individual with high discipline and reliability.
• Ability to work calmly and effectively under pressure.
• Willingness to work with unpredictable schedules.

Responsibilities

• Identify and resolve system issues quickly.
• Liaise with internal teams and external partners.
• Execute product fixes and manage ad hoc tasks.

Skills

Analytical skills

Resilience

Problem-solving

Communication

Education

Bachelor's degree in IT field

Job description

Overview

Traveloka, the leading online travel and lifestyle platform, is seeking a dynamic and highly motivated Product Operations Associate to join the team. If you have a passion for problem-solving and love working in a fast-paced environment, then this role is tailor-made for you!

As a Product Operations Associate at Traveloka, you will play a crucial role in ensuring the stability and seamless operation of our platform, allowing us to continue serving millions of satisfied customers in Southeast Asia, 24x7. Your mission will involve:

Responsibilities

1. Becoming the Troubleshooting Expert: You\'ll be the go-to person when it comes to identifying and resolving system issues. Working closely with a diverse group of stakeholders, you\'ll swiftly analyze problems and go the extra mile to implement effective solutions, ensuring our platform operates flawlessly.
2. Collaborating with the Best: You\'ll be at the forefront of communication, liaising with both internal teams and external partners to resolve any issues that may arise. This presents a unique opportunity to interact with brilliant minds and build a vast network within the tech industry.
3. Champion of Product Fixing & Beyond: Take charge of executing product fixes and embrace exciting ad hoc tasks. Your dedication to innovation will contribute to making Traveloka\'s platform even more user-friendly and efficient.

Qualifications

• A strong individual with high discipline and reliability
• Highly resilient and mentally tough
• Willingness to run the extra mile and work with unpredictable schedules (i.e., standby on an instant communication channel in case an issue arises)
• Ability to work calmly and effectively in a high pressure situation
• Good analytical skills
• Bachelor\'s degree in IT field (computer science / electrical engineering / telco) or at least 1 year of technical experience in software development / IT (operation, support & infrastructure) field

If you like wild growth and working with happy, enthusiastic over-achievers, you\'ll enjoy your career with us!