Traffic and Ticketing Manager

Eiger Ekowisata Nusantara; Bogor; On-site; IDR 250.166.000 - 416.945.000; Full time

Job summary

A leading ecotourism resort in Indonesia is seeking a Traffic & Ticketing Manager to oversee guest flow while maintaining high operational standards. Responsibilities include leading various teams, managing ticketing operations, and ensuring compliance with safety protocols. Candidates should have a D3/S1 degree in a related field and 5–7 years of relevant experience. The role requires strong leadership and a commitment to guest safety in a dynamic environment.

Qualifications

• 5–7 years of experience in Ticketing, Traffic, or Guest Service operations.
• Proven experience leading multidisciplinary teams.
• Strong understanding of ticketing systems and revenue optimization strategies.

Responsibilities

• Lead Guest Relation, Ticketing, Traffic Control, Shuttle, and Parking teams.
• Oversee all ticketing and guest service operations.
• Prepare operational reports and maintain relevant documentation.

Skills

Leadership

Guest Experience Management

Communication

Problem-solving

Education

D3/S1 in Hospitality, Tourism, Management, or related field

Job description

We are seeking a Traffic & Ticketing Manager to lead and oversee all traffic, ticketing, parking, and guest service operations at EIGER Adventure Land. In this role, you will ensure smooth, safe, and efficient guest flow while maintaining high operational standards.

JOB DESCRIPTION

Lead the Guest Relation, Ticketing, Traffic Control, Shuttle, and Parking teams

Oversee all ticketing, registration, parking, shuttle, and guest service operations, ensure systems and processes run effectively in accordance with SOP

Identify opportunities to increase revenue through service innovations.

Ensure all departmental activities comply with SOP, safety standard and K3 protocols

Coordinate with the Director of Operation and related departments to ensure seamless operations

Prepare weekly and monthly operational reports, record incidents and team performance, and maintain documentation related to ticketing systems, shuttle schedules, and departmental procedures.

JOB REQUIREMENT

Minimum D3/S1 degree, preferably in Hospitality, Tourism, Management, or a related field.

5–7 years of experience in Ticketing, Traffic, or Guest Service operations, including proven experience leading multidisciplinary teams.

Strong understanding of Guest Experience management, guest flow processes, ticketing systems, and revenue optimization strategies.

Proactive, visionary, and solution-oriented, with strong leadership, communication, coordination, and problem-solving abilities.

Willing to work flexibly (shifts, weekends, and emergency situations) with a strong focus on guest safety and operational efficiency.

ABOUT COMPANY

EIGER Adventure Land is an ecotourism resort blending natural beauty with engaging activities and thrilling adventures.

Built to international standards, it offers immersive, sustainable experiences that celebrate harmony between generations and nature.

At EIGER Adventure Land, we believe people are the heartbeat of our mission: “To inspire generations through meaningful experiences in nature.” As part of our vision “To be a blessing company in sustainable ecotourism development”, we are building a team that grows together while caring for nature.