Tour operations manager

Travelingeropa group; Tangerang Selatan; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading travel solutions provider in South Tangerang, Banten, is seeking a Tour Operations Manager. This full-time role involves managing the operations of various travel packages, ensuring exceptional customer experiences. The ideal candidate should have over 3 years of experience in tour operations, strong communication skills, and proficiency in relevant software. Join a dynamic team focused on delivering quality and innovative travel solutions.

Qualifications

• 3+ years of experience in tour operations or related field.
• Proven track record in managing travel operations.
• Ability to liaise with diverse stakeholders.

Responsibilities

• Manage end-to-end operations of tour packages.
• Liaise with suppliers and vendors to negotiate contracts.
• Oversee tour planning and itinerary development.

Skills

Tour operations management

Interpersonal skills

Problem-solving

English fluency

Communication skills

Adaptability

Tools

Tour operations software

CRM software

Job description

About the role

Travelingeropa group' is seeking an experienced Tour Operations Manager to join our dynamic team in South Tangerang Banten. In this full-time position, you will be responsible for overseeing the efficient and successful operation of our diverse range of travel tours and packages (leisure, umrah & hajj)

What you'll be doing

• Manage the end-to-end operations of our tour packages, ensuring seamless delivery and exceptional customer experiences
• Liaise with suppliers, vendors, and partners to negotiate contracts, coordinate logistics, and resolve any issues that may arise
• Develop and implement operational strategies and policies to improve efficiency, productivity, and profitability
• Oversee the tour planning and itinerary development process, ensuring they align with customer needs and company objectives
• Manage a team of tour coordinators and guides, providing guidance, training, and performance feedback
• Analyse market trends, customer feedback, and operational data to identify opportunities for growth and improvement
• Collaborate with the marketing and sales teams to support the promotion and sale of our tour packages

What we're looking for

• Extensive experience (3+ years) in tour operations or a related field within the hospitality and tourism industry
• Proven track record in managing complex travel operations, including logistics, budgeting, and supplier negotiations
• Strong interpersonal and communication skills, with the ability to effectively liaise with a diverse range of stakeholders
• Excellent problem-solving and decision-making abilities, with a focus on delivering high-quality customer experiences
• Proficient in using tour operations and customer relationship management (CRM) software
• Adaptable and flexible, with the ability to thrive in a fast-paced, dynamic environment
• Fluent in English, both written and verbal, with the ability to communicate effectively in Bahasa Indonesia

About us

Travelingeropa group' is a leading provider of innovative travel solutions and experiences. With a focus on delivering exceptional customer service and creating unforgettable memories, we have established a strong presence in the hospitality and tourism industry. Join us as we continue to grow and shape the future of travel.

Apply now to become our next Tour Operations Manager and be a part of our exciting journey!

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