Tour Guide (Guest Relation Expert)

Pt Island Connections International; Batam; On-site; IDR 100.000.000 - 200.000.000; Part time

Job summary

A leading hospitality provider in Batam is seeking a talented Guest Relation Expert to provide exceptional customer service. This part-time position involves welcoming guests, resolving inquiries, and ensuring a memorable experience for visitors. The ideal candidate has prior customer service experience, strong communication skills, and a friendly demeanor. Join our dynamic team and contribute to creating unforgettable guest experiences in the beautiful Riau Islands.

Benefits

Competitive remuneration

Professional development opportunities

Work-life balance benefits

Qualifications

• Prior experience in a customer-facing role, preferably in hospitality.
• Ability to engage with guests from diverse backgrounds.
• Excellent conflict resolution skills.

Responsibilities

• Greet and welcome guests upon arrival with warmth.
• Resolve guest inquiries and concerns promptly.
• Assist guests with check-in and check-out.

Skills

Customer service experience

Strong communication skills

Problem-solving skills

Interpersonal skills

English proficiency

Service-oriented attitude

Job description

About the role

Pt Island Connections International is seeking a talented and customer‑focused Guest Relation Expert to join our team in Batam, Riau Islands. This part‑time role will be responsible for providing exceptional guest services and creating memorable experiences for our valued customers. As the face of our company, you will play a crucial part in ensuring the satisfaction and enjoyment of our guests throughout their stay.

What you'll be doing

• Greeting and welcoming guests upon arrival, ensuring a warm and friendly reception
• Resolving guest inquiries and concerns promptly and professionally
• Assisting guests with check‑in and check‑out procedures
• Providing recommendations and information about local attractions, activities and dining options
• Coordinating with other departments to ensure seamless service delivery
• Maintaining high standards of cleanliness and organisation in the guest reception area
• Actively listening to guest feedback and implementing improvements to enhance the overall guest experience

What we're looking for

• Previous experience in a customer‑facing role, preferably within the hospitality industry
• Strong communication and interpersonal skills, with the ability to engage with guests from diverse backgrounds
• Excellent problem‑solving and conflict resolution skills
• Proficiency in English and the local language(s)
• Ability to work well in a team and independently
• Enthusiastic, friendly and service‑oriented attitude
• Flexible schedule to accommodate the needs of our guests

What we offer

At PT. Island Connections International, we are committed to creating a positive and rewarding work environment for our employees. We offer competitive remuneration, opportunities for professional development, and a range of benefits to support your work‑life balance. Join our dynamic team and be a part of our mission to provide exceptional guest experiences.

About us

Pt Island Connections International is a leading provider of hospitality services in the Riau Islands. With a strong focus on customer satisfaction, we strive to create unforgettable experiences for our guests. Our team of dedicated professionals is passionate about delivering exceptional service and creating lasting memories for all who visit our properties.

Apply now to be our next Guest Relation Expert and join our growing team!